Quote and order management process consultant for direct force sales team. Audit draft and final quotes and purchase orders for quality assurance and process compliance. Offered creative solutions to sales representatives to meet customer needs while maintaining adherence to company pricing and product guidelines. Collaborates with Sales to Create Orders (Quotes), including configurations and pricing. Department team lead on SSR process documents review, updates and implementation yearly from 2021-2024.

Received Orders (PO and Quotes) from Sales for processing. Responsible for quality assurance compliance with submitted purchase orders. Worked directly with Logistics to ensure complete and timely delivery of orders. Solutions coordinator facilitating cross-functional buy-in for issues escalations among order processing, logistics, warehouse management and order fulfillment ensuring on-time delivery and customer satisfaction.

Responsible for tracking reverse logistics and working with Field Techs and Project Managers to retrieve faulty or unused material from the customer sites. Identified existing gap and created new company process to repurpose returned materials back to Ericsson. Decreased market inventory on open claims from over $1M to less than $150K in 2012Key Strengths and Competencies:· Customer Account Representative for ALL Ericsson Customers. (Verizon, AT&T, Sprint...)· Analysis- Weekly reporting of open material status (RMA) and developed a process for delivering RMA metrics.· Maintain / Improve Profitability- Set up operational rigor with logistics to ensure timely resolution of any open RMA and optimize existing asset returns process.Key Strengths and Competencies:· Materials Management – Mobile Systems (BCAM) Business Uint· Communication Reports·On Time DeliveryContinuated to work orders to ensure material delivered on time to site for Ericsson customer orders. Strived to ensure all customers were satisfied with the Ericsson product from quality of material to on time delivery. Commended for creative thinking to exceed company goals.Key Strengths and Competencies:· Customer Account Representative for AT&T.· Analysis- Weekly reporting in meeting of material status per orders.· Maintain / Improve Profitability- Per manager: “Again you demonstrate "out of the box" thinking to help track an activity, in this case billing. Thanks for the proactive approach”· Transition/Change Management – Created a good working environment during transition of team and tools.· Quality- BCAM received Business Unit of the year in 2010 and 2011.

I was responsible for managing material orders for customer orders. Responcibilities included working with material buyers to ensure on-time delivery to the warehouse for orders to ship complete. Held this posistion through the Transistion to Ericsson who bought the Wireless division in 2007.Key Strengths and Competencies:· Customer Account Prime for Sprint andAT&T.· Analysis- Weekly reporting of material status per orders.· Influence – Working with the team to create a good working environment.

Direct line to the Customers·Order Processing * Team LeaderExperienced, organized, process-driven order manager with experience in processes, tools and customer satisfaction (internal and external). I was responsible for managing orders from beginning (order validation and entry) to end (complete delivery and invoicing including CSAT). I had full ownership of orders, including supply chain communication. While in Order Management, I held positions of Account Prime, Team Lead and Manager. Mentor and coach to several new order managers on the team, while maintaining a full workload. Involved in multiple process and documentation audits, working directly with the auditors (external and internal).Key Strengths and Competencies:· Customer Engagement- Customer contact for order specific issues.· Customer Account Prime for Verizon, Sprint, Embarq, Qwest, AT&T among others.· Maintain / Improve Profitability- Market Inventory, CIP, Invoice Accuracy· Quality- Documentation (order and process)· Employee Of the Month- April and November 2005

Manage heavy workloads· Engineering/Product knowledge· Specs and Floor PlansMaintained a pre-determined schedule for complete order inventory of material and software loads to be placed on Nortel Supply Chain. Responsibilities included reading building plans (floor, cable rack and lighting plans) for accurate placement of equipment. Tools included Access, CADES and RACE for accurate order spec release. This position involved heavy workloads with multiple hours of overtime per week.Key Strengths and Competencies:· Task Oriented/Problem Solving- Good at working with details. Team Player- Checked other engineers work.

Customer Face-to-Face Meetings· Contract InterpretationResponsibilities included evaluating customer orders (SOW and material) against contracts to create a firm price quote to the customer. Was involved in direct sales and business development functions, including new product roll-out, key account management and customer relationship development. Attend multiple customer meetings with Nortel Sales as an expert in product and support.Key Strengths and Competencies:· Customer Negotiation- Negotiate to “yes”- Goal is to insure Win/win for Nortel and the customer.· Change Management- Flexibility within Nortel and customer constraints.· Analysis- Per manager “Goes beyond immediately presented information, probing deeper to get at the root of a problem”.