Donna Shields Email & Phone Number

Inbound Calls: Handling ticket sales and addressing issues as they arise.Customer Service: Managing guest sales, problem-solving, and performing related duties.Transaction Management: Conducting transactions for sales, changes, and refunds.Wholesale Coordination: Working with wholesale accounts and sending out confirmations.Seasonal Projects: Engaging in various projects throughout each season.

Rooming Lists: Managing conference and wedding rooming lists.Direct Contact: Communicating with group leaders and Conference/Sales Managers.Master Accounts: Preparing all master accounts and handling billing.Training: Assisting with the training responsibilities of new co-workers.Decision Making: Making decisions and problem-solving as needed.Book-keeping: Performing bookkeeping for assigned groups, including follow-through and completion.

Rooming Lists: Managing wedding and conference rooming lists and handling direct call reservations.Call Center: Working in a call center environment.Reporting: Responsible for daily and monthly reporting.Cashier Duties: Receiving and applying deposits and final payments.Direct Contact: Engaging with group leaders and Conference/Sales Managers.Training: Training new co-workers.Meetings: Attending pre- and post-conference meetings.Supervisory Responsibilities: Overseeing staff, making decisions, and problem-solving.