Donna Smith Email and Phone Number

I have significant experience in planning, performance and service improvement and supporting service development to provide safe and sustainable services with models of care that ensure safe working practices for staff, engagement with the public and other statutory organisations. My experience has been gained across the UK starting in Newham London, before moving to Oxford, Derby, Glasgow and Inverness. I have a good understanding of delivering both rural and urban care, and working in an integrated health and social care framework. My managers style is collaborative, developing clinical and non clinical networks, and supportive relationships, offering clear leadership and clarity of vision. I deliver difficult messages, using data to inform decision making and dispel the rhetoric. I have been at the frontier of developments during my careerAchievements to date includeShifting the balance of care to Community Care in the 90s Developing Discharge Planning working with Social Services in the 90sDeveloping a Cancer Centre following the Calman Hine Report in the 90sConsultancy and Partnership Development with NHS Western Isles supporting their developing Clinical Strategy and delivering redesigned pathways at improved quality and reduced costsImplementation of TrakCare PMS as the operational interface between Insource, ehealth colleagues, service and BoardTransformed the Performance Framework for NHS Highland combining coaching of operational teams in policy and procedures, designing daily information reports and interactive dashboards, development of a DCAQ model for Acute ServicesCreation of Board Policy for AccessCollaboration with North of Scotland Boards to produce the NoS Regional PlanDevelopment of NoS Trauma NetworkLeading the production of Annual Plan and Remobilisation Plan post pandemic Leading Strategic Service Reviews