Donna Stevens Email & Phone Number

Engaging and patient professional with strong dedication to helping clients resolve all types of issues related to customer experience, accounts receivable, and revenue collection. Recognized for an elevated level of commitment to exceeding expectations while working more than 20 years in a demanding environment.

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  Credit Coordinator

  Natuzzi Americas, Inc.

  Jan 1998 - Present - High Point, North Carolina, United States

  Collaborating with colleagues in Italy, China, and Mexico, monitors credit limits and reviews customer orders for credit release for production, shipping, and delivery. Works cooperatively with other departments, both domestic and internationally, to resolve customer deductions and disputes. Escalates non-performing accounts to appropriate internal management and supports resolution.During Special Events, works as reception for showroom and other ad hoc duties.• Supports local team lead, corporate credit colleagues, and corporate credit manager.• Distributes complete credit references when requested.• Delivers customer support, reconciles accounts, and explains processes and procedures.• Provides transportation information, invoices, statements, PODs, etc.• Displays flexibility with position and scope of work.

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  Guilford Technical Community College

  Business Administration And Management, General