Lead on Microsoft Dynamics, including first point of contact, training and support. Planning and delivering CRM strategies across North America to ensure effective approach for company.

Creating, vetting and aligning on the company’s Sales forecast with various stakeholders throughout the business that will include key resources in Sales, Operations, Finance and Logistics.

Provides analytic support to the sales and marketing organizations by generating and maintaining business metric reports for use in sales analysis, customer presentations, pricing, margin and customer profitability.BW SD Super User, which includes first line of support for sales organization

Successful Implementation of CRM Microsoft Dynamics. Responsibilities included: - Work collaboratively across departments to document existing processes in preparation for CRM project analysis phase- Act as key liaison between Pink departmental stakeholders and the vendor support team in the implementation of Microsoft Dynamics CRM- Lead workshops during project kick-off and requirements gathering sessions and recommended solutions that delivered shared value- Developed test scripts to validate the vendor configuration of CRM tool, - Organize and coordinate end user testing of vendor deliverables for Pink acceptance and sign off- Analyzed current reports and defined new management report requirements for MS Dynamics- extract, analyze and present data as required to department managers (Forecasting, KPI's, Revenue by LOB, Sales, etc)- Identified training requirements, developed training materials and provided in-house user training to staff. - Participate in resolving operational issues as they arise, including data quality conflicts and exceptions-Coordinated internal communications and project documentation throughout the project lifecycle

Implementation of SAP CRM 2007 and 7.0 Service/Sales Administrator for both RWD(InfoPak and uPerform) and Knoa