Donna Wright Email & Phone Number

Remote

As a member of the Quality Improvement/Compliance team with SelectRx, my new role as of 2022 is Compliance and Audit Specialist. I conduct audits for third party payors, regulatory organizations, legal requests and root cause development. The main goal of my new position is to help identify potential risk, coach, and educate pharmacy teams on proper.

Indianapolis, IN

Territory included QS/1 customers in Indiana, Illinois, Ohio and Kentucky. Responsibilities included maintaining post-sales contact with customers in order to facilitate a positive and productive long term relationship. Provided ongoing training and support. Training provided via web connection, onsite and in regional QS/1 office. Frequent travel and.

Indianapolis, IN

Territory included PointClickCare customers in Indiana, Michigan and Kentucky. Drove sales to meet the plan objectives for the account based territory and corporate growth. Grew with a customer-focused team of business development reps to meet the objectives of our strategic market plan and increase sales at existing accounts. Liaison and primary.

Remote - Indianapolis

Account management duties included following up with all nursing facilities post go-live including trouble-shooting issues and concerns, addressing tickets, and escalating enhancement requests. Tracked customer success and satisfaction with the EMR product by communicating regularly through email, phone and post implementation onsite visits. Responsbile.

Remote - Indianapolis

Managed field staff that included nurses, pharmacists and pharmacy technicians. Coordinated customer requests based on urgency and employee availability. Daily contact with staff at long-term care facilities including Administrators; Director of Nursing; Admissions; Staff Development Coordinator; Physicians; and Families. Documented clients' needs and.

Territory - Indiana, Michigan And Ohio (Remote - Indianapolis)

Mangaged local and national long-term care accounts in assigned territory. Built long-term business partnership with each assigned customer ensuring that their issues are addressed and resolved in a timely and professional manner both in the field and remotely via phone. Created and maintained action plans to ensure rapid resolution. Worked with various.

Indianapolis

A key member of the Customer Service/Support department. Managed on-going client relationships by coordinating and leading internal resources from within Implementation, Clinical, Editorial, and Marketing departments. Analyzed data. Direct contact with strategic accounts to ensure complete customer satisfaction. Built, nurtured and maximized revenue.

Fort Myers, FL

Cultivated relationships with customer base in the research and advisory industry and uncovered new customer needs. Conducted web based training on Gartner services. Identified problems and worked closely with sales manager to regain confidence and develop win-win solutions. Pioneered best practices for 15 support positions. Initiated and created weekly.

Jupiter, FL

Analyzed current business processes for more efficiency while moving from one business system to another. Apprised senior management of findings through regular reporting and escalation. Worked closely with other business analysts regarding integration of entire suite of software package to meet the needs of the organization. Instituted new department.

Certification, Heathcare Administration/Human Services Technology

Diploma