Donna Baker Email & Phone Number

Responsible for delivering quality Learning Management System solutions to the business by understanding end user and audit requirements, developing business requirements, supporting system design, testing and deployment. Contractor from 2/2020 - 2/2021

Englewood, Colorado

• System Admin for Learning Management System (SuccessFactors) and registration system (Training Tracker); setup and maintenance of locations, facilities, instructors; setup new user roles; and correct registration and.
• Compiled data from multiple sources to produce various reports, including: training completion reports, compliance reporting, Technician Certifications, slides for Director’s weekly staff meeting, quiz results, monthly.
• Submitted weekly NT Login requests for all new technicians and troubleshot login issues
• Trained users on system functionality and reporting in LMS and registration system

Littleton, CO

• Created, maintained, and ran SQL queries and Visual Basic code to create reports for school districts and administrators
• Student Information System setup and administration for Academic programs
• Tracked and compiled attendance and test data
• Created, distributed, monitored, and reported survey data for Sales, Operations, Education, internal
• Administered, setup, and reported on registration systems (Thriva and Quickbase)
• Collected and coordinated data for supply ordering for summer camps

Littleton, CO

• Created, maintained, and ran SQL queries to extract data and create reports
• Created extracts to populate third party systems
• Compiled reports for State Education Departments, school districts, and administrators
• Ad hoc reporting

Greenwood Village, CO

• Reviewed, analyzed, and investigated files to ensure accuracy of data
• Designed, developed, automated, and maintained reports for customers
• Trended and analyzed numbers to correct large numbers of errors or improve process
• Ad hoc reports using Brio/Hyperion and MS Access
• Ran weekly and monthly production and inventory reports, as well as error and tracking reports
• Documented procedures and processes

Denver, CO

• Provided updates to the Operations Manager related to project activities
• Reviewed all Operational documentation to determine current processes/requirements were addressed
• Attended requirement gathering meetings and technical review meetings; as well as participated in weekly meetings with project manager and team to ascertain project status and development of delays
• Reviewed all deliverables, requirements, and any other project documents for completeness and accuracy; provided recommendations and feedback
• Developed, tested, and supported three MS Access databases, including any user requested reports
• Created Time Reporting Report that pulled an individual’s time into one report, as well as splitting out by team, and by project

Grand Junction, Colorado Area

• Provided business support to Claims Quality Support, documented current processes for reporting
• Edited and verified weekly government reports to be sent to the State
• Tracked and reported statistics regarding claims data
• Analyzed and trended numbers to detect any problems with data
• Researched and analyzed claims
• Provided back-up support for data analyst; as well as back-up support for auditor of claims entry

Broomfield, CO

• Worked on a team to develop an Oracle database for Install/Repair data
• Wrote queries and reports to access data and monitor the system
• Developed and scheduled reports to run for users
• Provided project management assistance, including documenting technical specifications
• Worked with business users to compile requirements; coded and maintained these requirements

Louisville, CO

• Software Engineer: December 1999 – November 2000
• Member of the Data Warehouse team; Provided SAP support for team members
• Tested and ran all extracts and IDOCS to verify functionality
• Post go-live support for the Data Warehouse
• Provided documentation support, both administrative and technicalGraduate Engineer: June 1998 – December 1999
• SAP configurator for Purchasing (software development/enhancement)