Donna Bowe Email & Phone Number

Warrenton, Virginia, United States

• Monitor, support, and coordinate tool processes in their assigned area.• Complete all required safety training and ensure all work is conducted in accordance with Micron safety policies• Address SPC process and defect related issues• Disposition OOC product in a timely and quality driven manner• Ensure that all SWRs are processed correctly and in a timely manner• Assist 1st shift engineering and vendors with long-term down equipment• Update Supervisors on the status of all process-related issues and long-term downs• Minimize variability and increase tool availability• Provide content for, and submit updates for controlled documentation• Partner with other areas or departments to solve issues• Support and maintain TPM and 6S activities• Perform planned and unplanned maintenance• Identify, troubleshoot and correct problems as they arise• Perform work with accuracy and within a reasonable time• Communicate appropriately with other personnel, including 1st shift Equipment Engineers and other shifts as necessary

Manassas, Virginia

• Ensures Product Quality • Provides high quality data by collecting images of process related defects • Prioritize operations based on established area priorities and as defined by the shift lead or back up• Use available resources to evaluate data and escalate as needed• Follow established reaction mechanisms to ensure proper disposition of deviated material • Write Quality Deviation Reports (QDR) where required to identify deviated material • Maintain 100% Classification Certification • Maintain classification accuracy at or above 95% • Able to send the required review sample to the review tool • Follow SEM review procedures • Perform clear and accurate pass-down at the end of shift with the oncoming team • Obtain and interpret (Energy Dispersive X-Ray) EDX results • Basic knowledge of Focus Ion Beam (FIB) procedures and able to perform independently • Operate and Maintain Equipment • Ensure that review tool coverage is maintained on the floor at all times• Able to recognize tool performance issues and escalate to appropriate personnel • Keep review tools running in an efficient manner without compromising data quality • Log tools using the appropriate Equipment Tracking Interface (ETI) codes and enter notes/comments in ETI • Knowledge of wafer sorter functions • Able to perform basic tool recovery • Understand basic recipe creation procedures for SEM tools• Own monitoring of product in the area to ensure material is running as efficient as possible • Demonstrate strong understanding of the tools used in the area and product monitoring

Culpeper, Virginia

• Registration process and corporate introduction to patients.• Promote and sell prescription medications that are carried on site. • Answering multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks.• Discharge patients, assist office and clinical staff and close office at end of night.• Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.• Maintain a neat, clean work environment• Adhere to relevant health and safety procedures• Adept in OSHA/HIPPAA practices

Reston, Virginia

• Management experience with the Apropos production roll out project; Awarded Cool Reward for my efforts• One of 8 Production Support Specialist’s to be included in the Motive Web Interaction Pilot Program and production• Prepared and update the Apropos Instruction/Users Guide• Supported Production Support Specialists as a Floor Lead providing co-workers with resolutions and update information regarding outstanding issues to ensure prompt service to customers• Maintain BMC Remedy data within the system • Represent the Customer Interaction Center during various meetings• Prepare various reports (e.g., Citrix GoToAssit (Remote desktop support), Scrubbed Tickets, Open Tickets, etc.)• Ongoing communication/coordination with upper management• Promoted to Senior Production Support Specialist on May 5, 2002 • Trained Production Support Specialists on how to use BMC Remedy; Awarded Cool Reward for my efforts• Selected and participated in the AD/Outlook Rotation Project; Awarded Cool Reward for my efforts• Provide technical and mortgage support to users of the Federal National Mortgage Association MORNETPlus

Herndon, Virginia

• Specialty include BMC Remedy• Provided extensive technical support pertaining to connectivity, access and assisted in the use of the firm’s financial software products as a member of a 45+ Client Support Team• Supported and assisted end-users in the installation, set-up and configuration of software• Managed a high volume of client’s calls routed from around the country and maintained call records• Maintained a working environment of WinNT, Win95, Win98, Win2000 and XP• Supported MornetPlus Classic/2000-Desktop Originator and Desktop Underwriter environments in conjuction with Third Party Operating Systems• Supported users on both MornetPlus Classic and MornetPlus 2000 Hotlines• Met and exceeded the Average Handle Time (AHT)• Selected out of 45+ client support team to participate in the AHT Pilot Program• Represented the MornetPlus Hotline to assist in writing internal News Letter for Fannie Mae Employees• Escalated to second level support and provided customers with daily updates when needed• Worked along with necessary third party vendors such as RFC, Credit Agencies, and Lenders to resolve customer difficulties

Annandale, Virginia

• Managed and trained employees on in-house software, proper recording of documents in land records for various counties and the disbursement of funds per case file• Resolved lender and disbursement problems due to errors that may have occurred before, during or after settlements• Prepared documents for lender packages and recordation among land records• Prepared and compiled monthly trust account reconciliation• Researched and processed unreleased trusts to submit information for claim processing• Prepared all required legal documents to assist with filing law suits against lenders• Ordered title insurance policies per casefile and supplies for entire office

Annandale, Virginia

•Maintain and balance a cash draw•Performed a variety of transactions including check cashing, deposits, transfers and withdrawals•Handled commercial transactions including check cashing, deposits, transfers and withdrawals•Assisted in night deposit box transactions

Alexandria, Virginia

Diploma In Computer Information Systems, Computer Science

Introduction to Oracle - Spring Quarter 2002 Oracle & PL/SQL - Fall Quarter 2002 Fundamentals of Math - Fall Quarter 2003 Intro.

Certificate, Medical Billing And Coding, 3.4 Gpa

College Success Skills College Composition I Medical Terminology I Medical Terminology II Keyboarding II

Computer Information Systems, Computer Information Systems, 3.9 Gpa

Introduction to Computer Information Systems Computer Programming Design Micro Computer Application in Business I Micro Computer.

Real Estate