Donna Bowker Email & Phone Number

Sicklerville, Nj, Us

Customer Service Manager / Export Sales (2005-2011)Supervised company’s Customer Service Department through a merger and assumed additional responsibilities after consolidation. Directed initiatives to support district managers in processing sales orders, delivering timely products, and ensuring customer satisfaction. Processed ongoing reports, including account inquiries, daily accounting, and sales support. Handled all consumer internet sales for high-volume call center accepting 100+ calls per day. Managed customer database for tracking of deliverables and futures. Supervised and trained 9 staff members in all aspects of customer care. Oversaw Reception area. · Built and maintained relationships with key customer accounts such as: Wegman’s, Atlantic & Pacific Tea Company, SuperFresh, A&P, PathMark, and The Christmas Tree Shop.· Served as key customer contact at company major food shows, introducing various products to existing and prospective customers. Sales at these shows were in the excess of $100,000.Corporate Accounts & Export Sales (1998 – 2005)Oversaw offshore customer relationships including order processing, document preparation, shipping and container usage. Selected to oversee all major chain accounts in New Jersey metropolitan area. Managed trade shows, involving relationship building, pricing, and promotions. Supervised two direct reports.· Grew account base from 20 to 50+ export customers which resulted in securing $2 + million in annual sales.Corporate Account Manager (1996 – 1998)Promoted to position for supporting outside sales, handling customer calls, and maintaining 8 key accounts (retail chains in Southern United States) with annual sales in excess of $20 million annually. Facilitated extensive internal communications and ongoing tasks in purchasing, sales, and order delivery.