Donna Dufault Email and Phone Number

Scott Erb and Donna Dufault are a team of photographers that work with local, regional, and national clients to help them create images that show off their businesses. They usually travel to their clients. They set up on location photo shoots. They work closely with each client- advertising agencies, art directors, business owners, marketing managers- to create images they want to use in their businesses.

Foodies of New England is a magazine focused on the cuisine scene in New England. The magazine hails to diners in the area by way of profiling restaurants, chefs and industry related news. A regular recipe section and columns on farms, beer, wine and specialty drinks round out the publication, making it a must-read for those who must eat and eat well.

Membership Board

Client Services Manager/Lab Production Coordinator 4/01– 4/07 AutumnColor Digital Imaging, Worcester, Massachusetts.AutumnColor creates large-format photographic prints for artists who utilize them in museums, galleries, juried shows, hotels, stock agencies, and personal décor.Established, developed, nurtured, and maintained all relationships with a wide variety of clients.Researched, designed, and published over 20 informative newsletters to provide accurate, much-needed and helpful information to all clients resulting in placing the company as a “go-to” place for industry news, events, creative inspiration, and technical knowledge.Responsible for all of the lab’s workflow, including planning, overseeing, and executing of daily production, activities, and quality controls, all while meeting client’s needs and deadlines.Director of all marketing needs within the lab, including acting as the spokesman for all trade shows, tours, and gallery installations.

Product and Customer Service Trainer 8/99 – 1/01Send.com, Waltham, Massachusetts.SEND.COM was an e-commerce start-up company that provided a high-end gift giving service.Responsible for researching, developing, and delivering all product, customer service, and systems training.Started as call center representative; promoted to Team Leader in customer care department and moved into product training and customer care development within 5 months of original hiring.Researched 36 different product lines and assisted in their development, becoming the company’s “go-to” person on all product-related issues and questions.De facto (“unofficial”) photographer for all Send.com events: summoned by upper-level management whenever a need for in-house photography arose.Liaison for the technical department and customer care division.

Customer Service Manager 9/97 – 5/99 EverColor Fine Art, Inc., Worcester, MassachusettsEverColor Fine Art used the latest technology to create photographic prints for fine artists all over the world.Specialized in successfully handling exceptionally demanding clients; accountable for all essential customer relations, high standards, and quality control.Increased customer satisfaction by more than 50% through development and standardization of all company policies and procedures.Clarified and defined elaborate digital imaging options, prices, and technical questions.Entrusted with one-of-a-kind original artworks from nationally-renowned photographers and artists.Accountable for the elaborate process of channeling, producing, and delivering high-quality, finished pieces of work.Directed all event, retail, and corporate marketing needs with in the lab and was responsible for all gallery installations, marketing, public relations, trade shows, and publishing sales.

Light Impressions is a leading resource for archival supplies.• Hired full time in 1995 for the Product and Training Coordinator position. Recommended, designed, and executed training programs for all employees. Training resulted in providing answers on products and resolutions on customer issues on the first call, reducing overall callbacks by 41%.• Coordinated and developed company website, providing technical support to customer service department and all order entry representatives. Website’s user-friendly design answered customer’s questions without having them call for support.• Appraised departmental needs, including interviewing, hiring, and evaluating employees.• Provided mentoring support for newly promoted individuals to insure their success.