Donna Enke Email & Phone Number

St Louis, Missouri, United States

I am our EDI Specialist and Salsify SME. I also work with Office 365, our email security system, and just about anything dealing with technology.

Design .Net applications using .Net 3.5 to support quality program. Manage corporate SQL databases. Diagnose and repair software and hardware problems. Manage Microsoft Exchange Server network.

Translated newsletter from print version to electronic version for posting on internet site http://www.bjsph.org/BJSPH_Calendar_Events/fall2007/bjsphCalendarEvents.htmlSupported roll-out of internal expense reporting system. During roll-out, the number of help-desk tickets soared but the response time of resolving issues decreased to minutes. Resolved internal customer issues with intranet SharePoint Site. Assisted in designing new sites and updating current sites.

There was a gap in employment from November 2006 to August 2007 when my husband's job moved us away from San Diego. While working for Sharp, I learned to excel in customer service. Being able to listen to a customer complaint and hear what they are really saying is key to superior customer service. Sometimes, their frustration at the situation blurs communication. Focusing, paying attention, and summarizing really shows people that you are listening and do understand. Once you have that done, the rest is easier. The computer geek side came out when I analyzed Urgent Care usage to determine if it was feasible to close an Urgent Care Center. The data I supplied was key in the decision to close the center. Another project was to integrate 6 separate Urgent Care databases into one database then run a cross-sectional query to find out managed care patients who were showing up in Urgent Care with Asthma symptoms. The report was prioritized in descending order and distributed during an Asthma and Allergy department meeting. It was the perfect win-win. Patients were treated proactively by Asthma specialists instead of showing up in Urgent Care unable to breathe. Better quality of life for them, less expensive for the Medical Group.

Ba, Information Systems

Activities and Societies: Information Systems Mentoring Program representative to Student Government.Graduated magna cum laude, May 2008..

Associate Of Arts (Aa), Computer Science

Activities and Societies: Member of Phi Theta Kappa - Theta Chi chapter and tutor.

Journalism Major

Journalism major who also had a part-time job at the school newspaper--The Daily Egyptian. I learned to conduct an interview, ask.