Donna Garrod Email & Phone Number

Bethpage, Ny

Manage the operational functions of the order processing department and staff to ensure all customer relation goals and objectives are met. Plans, develops and oversees order processing activities and projects , in a manner that ensures customer satisfaction. Responsible for provisioning off all network circuits. Manages the performance of all Supervisors and Customer Relation support teams within the order processing department to ensure goals and objectives are met. Monitors daily… Show more Manage the operational functions of the order processing department and staff to ensure all customer relation goals and objectives are met. Plans, develops and oversees order processing activities and projects , in a manner that ensures customer satisfaction. Responsible for provisioning off all network circuits. Manages the performance of all Supervisors and Customer Relation support teams within the order processing department to ensure goals and objectives are met. Monitors daily workflow,processing of of orders into the management system. Performs quality checks and identifies and addresses issues within systems or processe to enhance and optimize the process flow and improve performance. Show less

New York, Ny

• Managed a team of 15 Project Managers and cross functional teams. • Hired, mentored and performed performance evaluations for all staff.• Continually elevated service standards to deliver best-in-class customer service and productivity.• Served as the point person for escalation and resolved issues.• Built process improvements to workflow and ensure quality control by documenting and consistently improving the product life cycle process. Communicated and documented these… Show more • Managed a team of 15 Project Managers and cross functional teams. • Hired, mentored and performed performance evaluations for all staff.• Continually elevated service standards to deliver best-in-class customer service and productivity.• Served as the point person for escalation and resolved issues.• Built process improvements to workflow and ensure quality control by documenting and consistently improving the product life cycle process. Communicated and documented these throughout the organization• Managed external vendor relationships.• Executed the rollout of a CRM global collaboration system, which improved workflow and provided greater efficiencies.• Worked with all levels within the organization and cross functional managers in the day-to-day management of the business and achievement of corporate goals. Show less

Greater New York City Area

• Responsible for all Production and Creative Services across various Agencies. Strategic partnerships with Agency management teams to manage all production and operations to drive greater efficiencies and expand client outreach. • Mentored, trained and managed a staff of 15. Built performance goals and managed all performance reviews. Managed talent and succession planning• Evaluated processes to improve workflow and ensure quality control by documenting and consistently improving the… Show more • Responsible for all Production and Creative Services across various Agencies. Strategic partnerships with Agency management teams to manage all production and operations to drive greater efficiencies and expand client outreach. • Mentored, trained and managed a staff of 15. Built performance goals and managed all performance reviews. Managed talent and succession planning• Evaluated processes to improve workflow and ensure quality control by documenting and consistently improving the product life cycle process. Built KPI’s to constantly measure the productivity of the teams.• Key point person to all internal customer service teams, senior management.• Responsible for working with cross-functional teams and influence decision making with senior management• Review and implement the latest marketplace trends; work closely with Production and Technology leads developing best-in-class strategies and identify industry trending vendors. Implemented standard platform tools and standardized process. Show less

Greater New York City Area

Plainview, Ny

• Trained, hired and mentored customer service teams and developed clear targeted goals for specific job requirements.• Managed the product life cycle which included managing high volume orders, accurate pricing, and timely delivery.• Clearly communicated and documented process change requirements throughout organization• Liaised daily with manufacturing, marketing, distribution teams to enhance process and verify timely production schedules.• Managed the product life cycle… Show more • Trained, hired and mentored customer service teams and developed clear targeted goals for specific job requirements.• Managed the product life cycle which included managing high volume orders, accurate pricing, and timely delivery.• Clearly communicated and documented process change requirements throughout organization• Liaised daily with manufacturing, marketing, distribution teams to enhance process and verify timely production schedules.• Managed the product life cycle which included managing high volume orders, accurate pricing, and Show less

Plainview, Ny

• Managed customer service and sales force teams. Responsible for maintaining volume forecasts to support production schedules.• Collaborated daily with multiple department leads to develop timelines, ensure order fulfillment are at the highest level.• Partnered with finance team on all reconciliations related to production and planning for warehouse• Provided specific guidance, mentoring and training to the customer service teams as related to job requirements. • Evaluated… Show more • Managed customer service and sales force teams. Responsible for maintaining volume forecasts to support production schedules.• Collaborated daily with multiple department leads to develop timelines, ensure order fulfillment are at the highest level.• Partnered with finance team on all reconciliations related to production and planning for warehouse• Provided specific guidance, mentoring and training to the customer service teams as related to job requirements. • Evaluated processes to improve workflow and ensure quality control by documenting and consistently improving the product life cycle process.• Implemented standard platform tools, automation and standardized process to increase efficiencies on both supply chain and customer service groups.• Responsible for working with cross-functional teams and influence decision making with senior management. • Supported/maintained reporting metrics to verify seamless production levels Show less

Greater New York City Area

• Managed customer service teams, which included, hiring, training and mentoring of staff. • Consistently reviewed open order register and partnered with Sales, Marketing, R&D, and retail trade to ensure orders are shipping on time and with high service levels• Key point of contact for escalation issues which the customer service staff could not resolve.• Partnered with sales force, operations teams and distribution centers daily to ensure smooth process flows.• Managed the… Show more • Managed customer service teams, which included, hiring, training and mentoring of staff. • Consistently reviewed open order register and partnered with Sales, Marketing, R&D, and retail trade to ensure orders are shipping on time and with high service levels• Key point of contact for escalation issues which the customer service staff could not resolve.• Partnered with sales force, operations teams and distribution centers daily to ensure smooth process flows.• Managed the coordination of all orders, pricing and delivery schedules.• Managed all process re-engineering and built KPI’s with department leads to ensure optimum productivity Show less

Port Washington, Ny

Certificate In Health Coaching

Education record