Donna Johnstone Email & Phone Number

Stirling, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Create a strategy to successfully capture customer feedback and implementation of an actionplan to ensure continuous improvement in customer care across the business.Liaise and collaborate with senior stakeholders to identify and report on areas for customer care improvements.Production of reports to highlight areas where the customer experience should be improved in line with the manufacturers measurement criteria.Creation and implementation of processes enabling the business to undertake customer surveys and capture feedback in an efficient manner.

Renfrew

• Deliver global internal communications initiatives across the company using multiple channels• Partner with relevant stakeholders within the business including ELT members to provide strategic communications advice • Manage projects from inception to successful on time within budget completion ensuring correct messaging, branding and alignment to business strategic objectives• Increase employee engagement through regular tailored updates, targeted at specific audiences with varying communication requirementsAchievements• Successfully delivered various internal communications campaigns including the new approach to health and safety communications, development and implementation of the Engineering Futures Recruitment Brand designed to increase employer brand awareness to potential new graduates, apprentices and professional hires• Successfully co-ordinated various internal communication elements to support the roll out of the One Doosan Babcock change programme and 125 anniversary celebrations• Designed and arranged various focus group meetings to gain an understanding of the communication needs of various internal audiences, implemented new channels for communicating more effectively satisfying the findings from the research

Renfrew

Key responsibilities• Marketing support and development of customer relationships. • Brand and reputation management to ensure a consistent company image to both internal and external stakeholders.Achievements• Developed system to store customer information, log visits and distribute reports to sales and marketing teams to ensure consistent messages to customers during visits.• Successfully managed the rebranding of company assets during takeover, completed within very tight timescales and over multiple company locations.

Renfrew

Key responsibilities• Development of a computer system to generate a yearly programme of audits, storage of data and generation of reports.• Generation and implementation of a computer system to enable the Quality Assurance department to monitor the performance of the companies suppliers.• Establishment of the first computer network in the company and train user on sharing documents across the network.Achievements• Successfully developed multiple computer systems to provide up to date accurate information on various aspects of the quality assurance function.• Increased the number of computers on the network allowing more user access to version controlled documents.