Donna Dickerson Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

Assists members with loan applications submitted remotely. Performs all functions related to Consumer Lending, including accepting and inputting loan applications, loan processing, addressing insurance coverage options, loan funding, DMV document preparation and communication with members.

Wilmington, Delaware

Business operations manager and strategic business analyst, partnering with business owner to create strategic directives with translation to employees for implementation and roll-out. Full directional latitude for comprehensive decision making and business problem solving. Performs SQL querying, data manipulation and analysis. Generation of monthly/annual production reports for business wealth evaluation and reporting to business owner. Developed innovation strategies that overhauled underwriting and credit risk analyses, increasing profitability. Re-engineered call center application automation processes that increased efficiency and resulted in explosive growth of business.

Wilmington, Delaware

Consistent retention/career growth to key roles in organization spanning Loan Officer, to Underwriting & Collections Manager to Data Analyst, culminating in current Strategic Business Analyst position at Product Marketing Group, Inc. Organized loan qualifications, managed personnel and analyzed individual productivity trends. Developed electronic correspondence for loan representatives and customers alike. Managed client relationships. Developed customer loyalty program, increasing client retention rates.

Start-up affiliate network marketing company and full digital advertising agency, specializing in the Financial, Education, Insurance and Retail business sectors. Supported this agency specializing in lead generation and campaign maintenance. Researched/secured publishers and advertisers globally. Tracked statistics, executed analysis and report generation tracking ROI and CPA. Created and launched own personal website as part of the learning process. Business was subsequently sold.

Wilmington, Delaware

As the marketing coordinator, worked directly with the firm President, senior management and Marketing Committee to implement strategic marketing plans. Coordinated print and design promotional brochures. Maintained direct mail marketing database and brochures. As administrative support to the Firm's consulting practice, composed routine correspondence and transcribed notes. Coordinated and prepared major client consulting reports for M & A cases. Coordinated meetings and agendas with facility preparation to optimize meeting logistics.

Kennett Square, Pennsylvania

Transferred Material Safety Data Sheets to electronic searchable database.

Wilmington, Delaware

Executed daily operations to optimize functionality and resources. Responsible for shift opening/closing and security. Ordered inventory, compiled daily sales reports, executed reconciliation and cash deposits.