Donna Long Email & Phone Number

Roxbury Township, NJ, US

• Directed the implementation and support of Data Delivery Programs as defined by contract of assigned customer accounts. Liaison ensuring clear communication between Sales, customer and technical support. Other.
• Successfully drove a team to push a goal measurement from 70 to 81% migration within 60 days to meet the total group defined Year End goal.
• Collaborated with Sales on successful renewals and new business proposals. Over 1.3M billed in 07.
• Developed Best Demonstrated Practices on Post Sales projects and relationships.
• Created initial implementation and Project Manager procedures for new D&B product customer trial.

• Successfully handled total IT Project Portfolio, reporting to the IT Director and PMO.
• Project Management, tracking and bi-weekly reporting of Project progress and IT project activities.
• Audited all IT SOPs in production. Created and deployed a plan for the remediation and rewrite of all SOPs to meet FDA regulatory and compliance standards.
• Process Improvement analysis, change control coordination, and standardization implementation.
• Developed and deployed an IT department resource training and tracking plan.
• 21 CRF Part 11 IT Compliance planning.

• Complete and timely integration of 13 new Client Bookkeeping files and DB2 tables into 34 other Merrill Lynch department’s system applications. Client bookkeeping is the key accounting system of ML, which processes 9.2.
• Built a program office to organize, define, and lead all project objectives.
• Coordinated a team ranging between 72 -100 consultants/employees who were committed to the project.
• Drove the testing and implementation of the New Bookkeeping System’s 13 Core files, and 9 DB2 tables. Qualified testing results for stakeholders. Coordinated all aspects of testing environment.
• Delivered a customized MS Project template to each of 34 departments, which identified their individual applications affected by system changes. Lead and defined scope, guidelines, project dates, and all information.