Donna West Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

Brampton, Ontario

- Downloads and analyzes trending of confidential Health Service Provider’s performance targets and results quarterly - Creates electronic accountability target schedules (eForms) for Hospitals, Health Service Providers and Long-Term Care Home Agreements; collating yearly agreements to include local and provincial performance indicators- Administrative lead for quarterly Service Provider meetings, including creating agendas, reviewing performance reports, minutes, and posting to Central West LHIN’s secure external Service Provider Portal. Assists with identifying and validating trending issues, and works to resolve - Maintains central database and records management for all Hospital, Health Service Providers, Long Term Care Homes, SPO Agreements, and other documentation with regards to contractual agreements - Creates Private School Agreements on a yearly basis, ensuring confidentiality- Coordinates exceptional item ordering for patients- Responsible for team’s work plan, ensuring all sectors and special projects are updated with roll out schedules - Created and launched the Assisted Living Portal to facilitate data exchange with external Assisted Living Providers, which includes updating information, providing and monitoring access, data collection and analysis, continuously looking for ways to improve communication; manages entire SPO Portal to facilitate the sharing of information - Accountable to consult with stakeholders to complete a refresh and integration of the Contract team’s processes- Responsible to reorganize, structure and integrate the teams’ electronic filing systems into one repository (SharePoint)

Brampton, Ontario

- Administrative Assistant to three Directors and teams ( Contracts, Quality and Finance)- Calendar management for high performing Quality and Contracts’ Directors and teams, collaborating with regional partners including William Osler and Headwaters’ hospitals, Community Service Providers and Service Provider Organizations- Supported Central West’s monthly Ethics Forum in a full administrative capacity- Assisted the Ethics Specialist to complete the Central West LHIN’s Integrated Ethics Framework and presentation - Planned and facilitated Regional Quality Table meetings with internal and external stakeholders- Provided proactive administrative support at many regional meetings including Medication Management and Patient Engagement forums, which included scheduling meetings, creating agendas, recording accurate minutes, logging action items and following up- Administrative lead for confidential Quality of Care Reviews- Provided support to the Contracts Team, including, but not limited to confirming information, collating contracts, schedules, and obtaining signatures for Service Providers, Hospitals, Health Service Providers and LTC Homes’ agreements- Document management and tracking of all contracts electronically to SharePoint sites - Collaborated with Service Providers to coordinate information sessions and working groups for front line and management staff, including Wound Care workshops, Dementia training sessions, Mental Health and Community of Practice sessions - Proficiently organized, attended, and recorded minutes & action items for quarterly Service Provider Organization meetings - Liaised with internal and external stakeholders, both verbally and in writing, ensuring professionalism at all times and responding to queries in a timely manner- A member of the United Way Committee and CW LHIN Change Day Committee

Richmond Hill, Ontario

- Proactively managed President & CEO's calendar, email and telephone screening, assisting in a full administrative capacity, including extensive travel itineraries and expenses. - Prepared and/or proofed all internal & external presentations, letters and documentation for accuracy and flow, ensuring consistent messaging throughout- Provided confidential administrative support to Executive team, including attending a variety of meetings, recording accurate minutes and action items, following up on outstanding items for both internal and external meetings- Effectively supported HR Manager with the Employee Engagement Committee and bi-monthly Newsletters- Supported Senior team with expenses via Concur, meeting organization and other duties as requested- Accountable for revamping Onboarding Excel tool to assist all departments in a smooth hiring transition- Organized travel, accommodation and team events as requested- Successfully coordinated Town Halls for Olympus Canada and was the champion for Olympus America’s Town Hall Road Show in Ontario- Assisted with Compliance issues and document retraining for staff on new Compliance policies- Understood all documents to be signed by the President and communicated essential and imperative details to fast track documentation - Other duties as requested

Mississauga, Ontario

- Selected by management for the Office Administrator position accountable to increase customer satisfaction through excellent communication and problem management skills- Effectively coordinated customer contracts, pricing structures, program access, implementation and training- Proficiently dealt with physicians, support staff, Government bodies and Bell’s management on all aspects of confidential customer care, including, but not limited to coordinating meetings, summarizing issues, engaging vendors/suppliers and creating background documentation, complex presentations and reports- Analyzed and produced data to accurately create monthly customer invoicing and reporting for Bell Canada’s Special Billing and finance teams - Recipient of Bell Canada's Employee Appreciation Award for dedication and commitment to customer service in transferring EMR clients to Bell Canada's invoicing system- Increased productivity by organizing an electronic depository of confidential customer contracts, pricing data, user statistics and invoices, maintaining up to date, organized records for ad hoc reporting and presentations- Improved customer satisfaction and increased productivity by creating back up summary information for Bell Special Billing invoices, which reduced calls to the EMR help desk by 30%, saving Bell time and money!- Improved productivity through investigating, testing and recommending changes to the client user application database - Worked with cross-functional teams, clients, vendors and management to increase efficiencies- Purchased hardware and software, coordinating installation for clients- Ability to understand and track financial and statistical data- Created documentation for ISO best practices- Technology savvy and confident with new software tools

Mississauga,On

- Proactively prioritized and managed calendars, schedules, emails, documentation and travel for three Senior Executives and their teams located in 5 provinces, ensuring smooth & efficient operations of entire business unit including, but not limited to all office operational functions in the Mississauga location- Prepared highly confidential correspondence to Ontario Government bodies, partners, suppliers, customers and regulatory agencies- Solid understanding of business acumen assisted with prioritizing strategic initiatives and challenges- Accountable to compile and store budget, financial, sales and project management documentation from all departments- Facilitated and attended internal and external meetings as required, Town Halls, and conferences with responsibilities to draft agendas, take and distribute minutes, and follow up on outstanding items- Increased productivity by implementing new electronic and manual filing systems for easy document retrieval- Planned and executed all aspects of the office expansion project, keeping within budget and adhering to strict timelines - Prepared presentations, proposals and reports for internal and external stakeholders- Responsible for numerous internal cost saving projects- Provided administrative support to the sales team and other teams as needed- Prepared and submitted expense reports, invoices, time sheets and vacation schedules- Coordinated collection of all HR and performance management documentation, following up on outstanding items- Worked effectively with cross-functional teams and corporate leaders- Procurement of office supplies and promotional items

Mississauga, On

- Provided proficient, confidential administrative support to VP of Information Technology, 8 Directors with a department of 450 members over many regional provinces- Handled highly confidential and sensitive information that pertained to client and associated issues, business strategy, budget, HR and general administration - Maintained & managed VP’s schedule and email ensuring critical issues were addressed in a timely manner, with professionalism, tact and discretion- Project Coordinator for many internal projects that provided significant decrease in expenditures - Increased employee satisfaction by creating the internal communication plan for the entire department- Organized, attended, prepared and distributed minutes of monthly department meetings, and sales planning sessions- Obtained and consolidated information for presentations, reports and inventories- Coordinated Town Hall meetings, Service Recognition luncheons, and was responsible for the creation of the recognition presentations and communication compositions- Completed and processed expense vouchers and invoices ensuring payments were made in a timely manner

Introduction To Financial Accounting

Medical/Clinical Assistant

Education record