Donna Harper Email & Phone Number

United States

Responsible for addressing and resolving Client requests.Coordinate between Clients and the IT department for automated processes.Manages New Client interview process while completing the Scope of Work in SF.com Creates RIO’s (Responsibility, Indicators and Objectives) for staff, managing to measurable objectives.Responsible for developing staff through various internal and external training resources. Responsible for communicating and coordinating with Clients on State and Federal regulation changes.

Fairport, Ny

Trained Clients to utilize the web-based system. Set up and maintained Client login information.Effectively navigated documentation of the Client profile, performing all tasks related Client profiles as well as communicated both internally and with Clients all pertinent information.Responsible for training staff to assure they had all tool for success.Managed New Client interview process while completing the Scope of Work in SF.com in order to properly set up a new Client relationship.

Fairport, Ny

Responded to Client emails and calls within 24 hours.Set up and maintained all Client requirement for all departments and maintained all documentation related to compliance.Managed Client reporting; including navigation and training.Assisted Client Relations Department with Client specific; high level requirements.Managed Client Report Card and NPS (Net Promoter Scores) feedback.Provided direction and coaching to Client Relations Specialist and Client Relations Support staff.

Ensured a 24-hour turnaround time to all Client phone call inquiries, email inquiries and fax inquiries.Effectively navigated documentation of Client Master and Collections Systems account fields.Properly delivered all reporting requirements in a timely manner with existing ConServe Clients.

Rochester, Ny

Responsible for addressing and resolving Client requests.Accessed Client systems to assist the collection floor in resolving debtor accounts.Assisted Sales Representatives in system changes of Client information on both the in-house CRM system and the collection system.Coordinated between Clients and the IT department for automated processes.Assisted the IT department in month end processes, creating statistical reports and dispersing electronically or paper to the Clients as well as the sales staff.Created reports upon request for the company CEO.