Donna Maher Email & Phone Number

Mahwah, New Jersey

• Credit and Collections Specialist Managed portfolio of 700 wholesale and national accounts, with exposure of over $10 million.
• Placed accounts on credit hold when delinquent, until amicable agreements were met, using strong negotiation, communication and follow up skills.
• Consulted with accounts, resolving disputes while upholding quality customer service and customer satisfaction.
• Processed collections for portfolio and continually met monthly targets through expedient follow-up.
• Implemented payment plans with severely delinquent accounts, or when needed placed accounts with collection agency.
• Worked with sales department and customer service team to problem solve and negotiate terms, ensuring amicable outcomes, while reducing mistakes which saved money.

• Managed portfolio of 350 wholesale, government, and floor plan accounts with exposure of over $30 million. Consulted with customers to resolve disputes while upholding quality customer service and customer satisfaction.
• Held/released daily orders that either exceeded credit limits or terms until collections of delinquency were resolved.
• Prepared bi-monthly reports to upper management regarding delinquency status of portfolio, including recommendations for resolution.
• Coordinated dealers and floor plan personnel to ensure financial terms were equitable for all involved.
• Met monthly targets of delinquent accounts through strong negotiations, problem solving, collection calls, written communication, and follow up and maintained recorded collection efforts in system.
• Implemented payment plans with accounts that were severely delinquent or placed accounts with collection agency.