Donna Maher Email & Phone Number

Mahwah, New Jersey

Credit and Collections Specialist Managed portfolio of 700 wholesale and national accounts, with exposure of over $10 million.• Placed accounts on credit hold when delinquent, until amicable agreements were met, using strong negotiation, communication and follow up skills.• Consulted with accounts, resolving disputes while upholding quality customer service and customer satisfaction.• Processed collections for portfolio and continually met monthly targets through expedient follow-up.• Implemented payment plans with severely delinquent accounts, or when needed placed accounts with collection agency. • Worked with sales department and customer service team to problem solve and negotiate terms, ensuring amicable outcomes, while reducing mistakes which saved money.• Reconciled charge backs, including extensive research of unknown deductions, identifying problems and potential resolutions. • Prepared monthly reporting of delinquent balances of accounts to Vice President, offering suggestions or solutions.• Processed credit cards to obtain immediate payment on delinquent accounts.• Processed credit cards to obtain immediate payment on delinquent accounts.

Managed portfolio of 350 wholesale, government, and floor plan accounts with exposure of over $30 million. Consulted with customers to resolve disputes while upholding quality customer service and customer satisfaction.• Held/released daily orders that either exceeded credit limits or terms until collections of delinquency were resolved. • Prepared bi-monthly reports to upper management regarding delinquency status of portfolio, including recommendations for resolution.• Coordinated dealers and floor plan personnel to ensure financial terms were equitable for all involved.• Met monthly targets of delinquent accounts through strong negotiations, problem solving, collection calls, written communication, and follow up and maintained recorded collection efforts in system.• Implemented payment plans with accounts that were severely delinquent or placed accounts with collection agency.• Resolved freight issues through logistics department and freight companies by filing freight claims and providing documentation for issuance of credit memos.• Resolved unknown short payments through research of checks, accounts receivable applications, or related departments, determining collectable or credit memos were needed.• Analyzed government purchase orders to ensure accuracy prior to shipping, ensuring billing and rapid receipt of payment.• Performed financial analyses extending credit lines up to $100K, processing new accounts, while maintaining financial credit files.• Completed special projects including state tax audits, company audits, SOD, SAP launch testing.• Reduced DSO and maintained average DSO of 44 through continual follow up on delinquent accounts through collection calls.• Participated in State of New Jersey Unclaimed Property Project, reducing fines that would have occurred.