Providers of a complete range of architectural and technical construction services, including project management/co-ordination. A particular focus on (though not limited to) the new-build, residential market. Experts in timber-framed construction, including Dynamic Insulation technology.

✤ Designed and implemented Customer Care processes, procedures and documentation which quickly improved service, efficiency, organisation, recording and review. Subsequent feedback resulted in higher customer satisfaction and improvements in quality of product and service. Integral to the introduction of much-improved customer handover packs. First point of contact for day-to-day customer care matters.✤ Established a new bridging/liaison role, primarily facilitating improved communication between Technical and Production departments, bringing efficiencies and better understanding within the company.✤ Deputy Line Manager responsibility for workshop employees (joiners, drivers, mechanics) and Customer Care Joiner.✤ Regularly handling of Technical dept. tasks/projects, e.g. preparation of construction drawings and details (CAD), Planning and Building Warrant applications, etc.✤ Assisted in the introduction and evolution of drawing standards, so as to bring improvements in efficiency.✤ Responsible for buyer duties, sourcing best-value products/materials, agreeing terms, and placing purchase orders through the company’s Navision software system. Stock control and replenishment duties.✤ Estimator duties for a range of projects and tenders, including a £3.3m nursing home and £6.7m housing development.✤ Programming/scheduling of projects, allocating and organising employees, sub-contractors and other resources✤ Administration and scheduling of plant maintenance/servicing✤ Lead operator for “Optimaster” software system (material optimisation for automated workshop equipment)

✤ Production of all necessary construction drawings, including timber-frame panel drawings and details✤ Key to the introduction of Computer-Aided Design (CAD) software, and the subsequent changeover from manual draughting methods✤ Preparation of Planning and Building Warrant applications, and handling the application processes✤ Preparation of kitchen designs utilising specialist 3D software✤ Key customer care duties, including first point of contact, administration of processes, sub-contractor co-ordination, etc.✤ Key customer contact for kitchen/bathroom design and specification✤ Assisted with the introduction and implementation of a Quality Assurance system and associated documentation/procedures✤ Full responsibility for material take-offs, purchasing, stock control, preparation of delivery documentation, etc.✤ Assisted in estimating and tendering duties✤ Purchasing and stock control duties✤ Responsible for plant maintenance scheduling✤ Sub-contractor and tradesmen co-ordination✤ Conducting site and building surveys, and site setting-out