Donna (Conley) Waugh Email & Phone Number

United States

Leads acommunication and engagement program that strengthens Fidelity Technology’s learning culture, enhances the associate experience, and boosts associate engagement.

Partnered with L2 and L3 technology leaders to develop domain strategies and set objectives and KPIs. Created executive presentations and reporting.

Managed the enterprise’s technology strategy program, which included defining and executing governance routines and standards and unifying cross-business unit workstreams to ensure collaboration and goals are being tracked and met.

Created and managed several key Compliance programs, which included defining program strategies and executive reporting.Collaborated with Risk and Compliance leaders from cross-functional teams to identity PMO’s long-term work portfolio, and then designed a roadmap and strategy for the PMO to execute on the work.Redefined Compliance PMO to position it as a.

Cranston, RI

Built a new department of technical writers, business, analysts, regulatory liaisons, and project managers to support business services risk initiatives.

Earned a Lean/ Six Sigma green belt and was deployed to the contact center to identify opportunities, improve efficiency, and create capacity. Presented weekly progress and next steps to contact center leader.

Authored key stroke level work instructions and supporting documentation for critical banking processes. Partnered with internal departments to depict high-level and detailed process maps. Gathered and interpreted business requirements to create Business Requirement Documents for a teller system.

Revised existing hard copy online trading documentation. Took the initiative to develop style standards for technical writing group’s online documentation. Created a complex process map to explain the interaction between several different systems during bond pricing.

Project managed credit analytic modeling portfolio. Tracked tasks and created weekly progress reporting for modeling initiatives to ensure work was completed on time. Created a holistic view of the model development lifecycle.

Led a team of five technical writers who authored compliance documentation for Basel II regulations. Developed a comprehensive style guide that supported writing consistency across the team.

Led a 6-member technical writing team on a variety of assignments and projects ranging in scope from single department requests over a period of days to large-scale company-wide initiatives lasting many months. Defined documentation framework to support consistent and standard deliverables.

Bachelors, Business With Concentration In Mktg

Activities and Societies: American Marketing Association charter member at BSC (1987), Vice President of Membership American Marketing.

Education record

Project Management

Business Analysis