Donna Wing Email & Phone Number

Mashantucket, Connecticut, United States

Mashantucket, Ct

Providence County, Rhode Island, United States

Lincoln, Rhode Island

Regional Director of Convention & Group Sales for Twin River Casino Hotel Ensuring the successful overall coordination, administration, and direction of all Sales & Catering activities for Twin River Casino Hotel, Lincoln, RI & Tiverton Casino Hotel, Tiverton, RI with a consulting role for Hard Rock Hotel & Casino Biloxi, MSA mentor and coach who leads by example, stays current, applies the highest industry standards, and is driven by a passion for creativity and service excellence. Accomplished history of building new business, forging strong relationships, maintaining customer loyalty/repeat business and consistently exceeding expectations - demonstrating an aptitude of thorough understanding of client vision. Meeting budget goals and increasing sales for the department year over year.Increasing YOY production of large-scale galas, marketing, and corporate events.Project Lead for all Twin River branded festivals. Consistently growing national brand sponsorships: New England Tequila & Rum Festival – 6 years New England Whiskey Festival – 6 years New England Craft Beer, Wine & Food Festival – 3 years

Providence, Rhode Island Area

Corporate Director of Convention/Group SalesProject Team - New Business & Product Development:Corporate project team member - refining and developing F&B concepts for newly acquired, renovated, or developed properties – lead for front of house restaurant renovations and projects. Working with existing or developing new opening teams, recruiting staff, developing service standards and training materials, creating task breakdown, providing staff training, and hands on perfection of the steps of service. Assisting with multiple property renovations, expansions, and trainings:Hard Rock Hotel & Casino, Biloxi, MSOpening of Tiverton Casino Hotel, Tiverton, RIOpening of Twin River Casino Hotel, Lincoln, RIOpening Jerry Longo’s Meatballs & Martinis, Dover Downs Hotel & Casino, DEOpening Michele’s Steakhouse Lounge, Dover Downs Hotel & Casino, DEOpening Team and Décor - Miracle Bar 2018 – Twin River Casino. RI

Mashantucket, Connecticut, United States

Food & Beverage Management Team Member for one of the most successful privately owned resort casinos in the Northeast, featuring award-winning hotels, convention facilities, multiple entertainment venues, casinos and food and beverage outlets. Director of Beverage Operations Headed the successful overall coordination, administration, and direction of all Beverage activities on property. Department head for over 650 employees. Consistently increased revenue and reduced cost - implementing pricing standards, cost control, and inventory guidelines.• Key member of the planning and development team for the Paragon Restaurant, BB King Night Clubs, Mezz Ultra Lounge and Atrium Bar.• Developed “Jewels of the Mezz” Martini Menu including $3,000 martini.• Created Foxwoods Private Wine Label “Pequot River’ with Jonathan Edwards Winery and created Foxwoods private beer label “Rainmaker Ale” with local brewery.• Project Lead producing and directing first and second annual Foxwoods Food & Wine Festival.• Standards and Procedures writer and coordinator for the Food and Beverage Department.Assistant Director of Food and Beverage OperationsManaged the daily operation of all casino restaurants, 24-hour room service and banquet operations. Prepared forecasts, implemented and monitored budgets and labor costs for all outlets, trained associates, responded to customers, and implemented promotions, programs, and required regulations. Played a key role in enhancing management performance through personnel evaluations and development plans.Restaurant Manager Managed the day-to-day operations of a 620-seat high-volume, fast paced restaurant developing standards for all customer service touchpoints. Responsible for 145 front-of-house employees, 1 assistant manager and 3 supervisors. Supervisory Spirit Award Winner