Produced detailed monthly reporting for all internal and external quality control reviews to Fannie Mae standards. Worked as a liaison with external quality control vendor. Partnered with Underwriting, Processing and external partners to determine root cause, resolution and action plan for defects. Compiled internal and external quality control results and provided monthly recap to Originations staff. Analyzed monthly quality control reporting for management and the Board. Completed discretionary and targeted compliance audits for RESPA, TILA, AML and other regulatory compliance. Provided oversight and training for internal and offshore quality control associates. Completed random reviews of external QC vendor results. Performed reviews of loan files for investor and agency QC audits, submitted loan files as requested and provided written responses to findings.

Reviewed and updated loan files for submission of the HMDA LAR. Assisted with preparation of state, regulatory, and GSE audits and examinations. Completed discretionary and targeted compliance audits for RESPA, TILA, AML and other regulatory compliance. Assisted with licensing applications and renewals for mortgage loan originators. Assisted with the preparation of mortgage compliance disclosures. Completed vendor management reviews.

Hüma is made from 100% All-Natural, Real Food ingredients. We strive to make a healthy product people will enjoy eating. When you taste a Huma Gel you can be confident and feel good that all the flavor is not artificially or naturally enhanced, but 100% real fruit, with the added benefit of chia seeds.

Analyzed difficult loan reviews and escalations and ensured a timely resolution while supporting quality initiatives within operations. Worked closely with Underwriting, Processing and external partners to review complex lending scenarios which required outbound communication and follow up with internal and external partners for issue resolution. Daily analysis of loan deficiencies identified by Compliance and quality control and self-audits to increase quality, reduce defects and ensure salability. Cured QC defects and provided trending analysis to business while overseeing responses from business to Compliance. Identified root cause and trends per source and site based on issue resolution per month and provided feedback to Leadership. Researched client and Office of the President complaints, prepared responses and provided detailed timelines to determine potential culpability for service gesture. Monitored, tracked and reported on volume of escalation requests to identify trending and areas of improvement.

Effectively supported four underwriting teams including the director of underwriting, four underwriting supervisors and 30 underwriters. Continuously monitored loan pipeline and underwriting queues utilizing reporting and task workflow to identify workload balance needs and to decrease underwriting turn time while ensuring client service level agreements are achieved. Consistently communicate with leadership on daily pipeline progress while identifying and recommending adjustment of loan assignments, staffing needs and necessary enhancements to improve average decisions per day and decrease cycle time. Monitored and analyzed staff performance, productivity, quality and morale through reporting, training, coaching and leadership.

Managed staff of eight home equity and first mortgage underwriters while providing leadership and adhering to strategic vision and performance goals. Defined staff development initiatives. Prioritized and managed multiple tasks independently, working under tight deadlines and meeting service level agreements. Demonstrated and promoted core leadership behaviors while adhering to internal, regulatory and investor guidelines.