Provided memorable experiences for children and their families. Took photos, oversaw games and crafts, set up and prepared Santa's Wonderalnd each dayl

Proofread, edited for grammar, updated terminology, and added useful links for Client Solutions User Guides. These guides help the Capital One Associates complete their tasks in assisting customers. Transferred information from Word docs to SalesForce articles.

Edited professional technical book, The Condensed Handbook of Measurement and Control, prior to publication. Checked book for grammar, consistency, company style.

Using detailed knowledge of Parata’s pharmacy automation solutions and internal/external customers, designed and developed technical documentation such as user guides, installation guides, and work instructions.

Communications--Bulletin Editor. Manage content and submission to publisher. Assistant--Assisted Director of Liturgy and Music in day-to-day operations of the Music Ministry Department for a 6,000-family parish.

Contract technical writer (with Advacon) at Nortel. Developed, wrote and edited process documentation. Edited other documentation as requested. Developed new templates. Served as resource for documentation issues.

Job-share contract position (with Advacon). Wrote documentation for Ganymede’s Pegasus and Chariot Network Monitoring software. Wrote Reports chapter for Pegasus 3.1 User’s Guide. Assessed reader’s information needs, designed layout and grouping of information, worked with product designers and marketing personnel to collect reports information and the user’s needs. Edited and wrote sections of the Chariot Programming Reference. Incorporated information from product designers, assessed audience needs, incorporated review comments.

Developed and maintained training course material documents for internal telecommunications pricing software: PRISM User Guide, course material for training classes. Assessed user’s needs, collected information on new features, coordinated information with CBT tutorial, attended new user training sessions. Served as alpha tester for migration from Mac to Windows. Wrote procedures for various PC tasks for PRISM Management staff. Produced screen captures and other graphics.Revised Product Line Management (PLM) user manual from reference orientation to task orientation.

Worked two separate contracts: March 1994-August 1994 and May 1995-July 1995. Documented hospital software products. Revised hospital database manager software manual from reference orientation to task orientation. Assessed user’s information tasks and needs, worked with trainer to develop content. Produced screen captures and other graphics. Revised and updated Payroll software User Guide. Developed Human Resources software User Guide. Worked closely with trainer in assessing user needs and preparing example scenarios. Produced screen captures and other graphics.

Documented software for the utility and paging industries. Developed Therm-IT User Guide, incorporating One-Stop documentation principles (Chapter Introduction, Key Concepts discussion, Procedure Overview, Detailed Directions and Review and Practice). Produced screen captures and other graphics. Wrote sections of Page-IT User Guide, updated User Guide to incorporate One-Stop documentation principles. Wrote accompanying introductory materials. Responsible for printing and packaging of manuals. Produced screen captures and other graphics.