Donnie Minnick Email & Phone Number

Scranton, Pennsylvania, United States

Manage complex, enterprise-wide initiatives to accomplish organizational strategic priorities, orchestrating and facilitating a supportive environment for cross-divisional and cross-functional teams to deliver outcomes. Collaborate closely with business sponsors, product owners, other business and technology leaders, external parties, and teams of subject.

Scranton, Pennsylvania, United States

Led enterprise transformation initiatives to streamline our service and operations organization. Orchestrated range of projects, including comprehensive capability maturity assessments, capacity and workforce planning improvements, electronic payment strategy development, and process automation.Scaled Lean Six Sigma program to drive operational efficiency.

Scranton, Pennsylvania, United States

Executed high-priority initiatives to implement business strategy for Prudential's retirement business, aimed at seamlessly integrating services and operations across diverse business lines.Led multiple work streams to integrate executive benefits service and operations with retirement full-service business, including sales, finance, and compliance; merged.

Scranton, Pennsylvania, United States

Cultivated organizational capabilities to facilitate adept change management, harness the potential of emerging social business platforms, and provide enterprise view of Prudential’s most important institutional relationships.Pioneered creation of organizational readiness practice for service transformation program, guiding change across five program.

Scranton, Pennsylvania, United States

Led a sales operations team of twenty associates, overseeing compliance, administrative, and licensing support functions. Introduced a series of process innovations, including a tiered compliance supervisory model and automated protocols for issue escalation and resolution. These enhancements streamlined supervision, closing gaps in oversight while.

Scranton, Pennsylvania, United States

Served as the workstream lead for a multi-year initiative to launch the Pega workflow platform within our service platform. Designed and implemented twenty end-to-end business processes, establishing business process architecture standards. Successfully managed the release mobilization program, ensuring a smooth and efficient rollout.Developed a compelling.

Scranton, Pennsylvania, United States

Joined a team with the mission of formalizing business process management efforts and driving continuous improvement within the service organization. Led projects focused on enhancing service delivery to retirement plan sponsors and their employees, as well as promoting the adoption of web-based, automated service delivery channels. Successfully.

Scranton, Pennsylvania, United States

Planned and led continuous improvement projects within our new business services team to improve both the timing and efficiency of our client on-boarding process, reducing overall transition timing by 50%, from three months to six weeks. Successfully implemented a weekend plan conversation process, further reducing timing to two weeks, and incorporated.

Scranton, Pennsylvania, United States

Managed a team of four project managers responsible for client onboarding to our service delivery platform. Provided valuable support to the sales force by explaining our onboarding services to prospective clients and offering input and guidance in the RFP and sales process.Led a high-performing team that successfully onboarded 50 retirement plans and.

Scranton, Pennsylvania, United States

Spearheaded the launch of a dedicated service team consisting of seven relationship managers to serve a newly acquired key client, a prominent retail department store chain with 50,000 employees and 2,400 locations. The team assumed responsibility for day-to-day administration and maintained the service relationship with the client, covering retirement.

Scranton, Pennsylvania, United States

Expanded the scope of my previous role to encompass the management of day-to-day administration and the overall service relationship with a major telecom client, boasting 65,000 employees.Led a team of four relationship managers responsible for overseeing a comprehensive portfolio of services, including benefits administration, retirement benefit payments.

Scranton, Pennsylvania, United States

Led a team of thirty call center associates in supporting 65,000 employees of a large telecom client during a significant retirement plan design change. Collaborated closely with the client and internal partners to prepare for this change, with a focus on training and educating the team about the transition and the new plan design.Maintained a consistently.

Scranton, Pennsylvania, United States

Played a pivotal role in developing comprehensive business requirements for development projects, ensuring alignment with organizational goals.Conducted quality assurance testing and coordinated user acceptance testing with the service organization, ensuring the successful delivery of multiple system enhancements and technology solutions.A notable.

Master Of Arts, English Language And Literature

Bachelor Of Arts, English Language And Literature

Activities and Societies: Sigma Tau Delta National Honor Society