Donovan D. Email & Phone Number

Clear Brook, Va, Us

Ashburn, Virginia, United States

Winchester, Virginia, United States

Processed and assisted the file from Prospect to Post Closing. Maintained close relationships with Loan Officers, their teams, and management to drive excellent service and trust. Maintained a corporate professional standard while thriving in a fast-paced, detail heavy, environment. Processed setup of the loan and submitted the file to the Underwriting department after review of the SLA Must Haves and services/items needed are requested.Provided twice weekly updated reports on files in pipeline to Loan Officers addressing all files and conditions. Daily follow up task flow for assigned pipeline within SLA time frame. (follow up on services/items needed for loan) Performs a preliminary compliance review on all files – and obtains corrections, if needed, from the production staff.Completed re-disclosure requests in accordance with regulatory requirements with and without assistance from the Quality Control department.Process and order specialty loan type items that required additional attention to details. (FHA, VA, USDA, Condo, Non Conventional)Obtained and requested the correct Insurance for the loan/property (single family, attached, condo, etc.) and developed ongoing business relationships with vendors. Assisted the Underwriting staff and Sales team with clearing conditions on loans to obtain CTC.Manages the receipt and distribution of the Appraisal in accordance with written policy and standards. Review the report to determine if property needed additional inspection/repairs are needed for redisclosure. Various other duties as assigned by direct report.Working knowledge of the mortgage banking industry methods and practices along with related industry to support our mutual clients. Maintained a strong attention to detail and the ability to prioritize and complete assigned tasks within a timely manner without sacrificing SLA standards. Maintained and developed strong relationships with the Loan Officers building trust and open collaboration.

Purcellville, Virginia

Provide various accurate verification services of supplied background information while adhering to each clients specific guidelines and regulations. Maintain a high level of world class client service. Provide an exceptional level of detail to each order to provide 100% satisfaction to the client.

N. Winchester, Va

Multiple Locations

Oversee all operations of the business. Drive customer loyalty by providing world class service in order to meet and exceed sales goals. Manage overall inventory and P&L. Manage a team to a high standard of performance in all aspects of the business with a heavy concentration in sales and customer service. Maintaining the store's "Prestige Status" within the company by driving customer loyalty. Maintaining and managing a high level of integrity and holding staff accountable in both praise and corrective action to said goals.Training, development, and hiring of own employees and other employees within the district.Mentoring and coaching employees in store visits.

Winchester, Virginia

Assist members with applications for consumer loans for various types of loans for vehicles, personal expense, emergencyrelief, aircraft and boat, home improvement, debt consolidation, and more. Provide members with world class service to drivelife time membership and new membership. Assist in general account questions and services. Be the frontlines for any memberissue to resolve on a first call basis. Drive brand loyalty with overall membership and world class service

Winchester, Virginia

Entry level management duties. Cash management and loss protection. Maintaining a GOLD(Grand Opening Look Daily)standard every day. Flooring/stocking product as needed. Care for many varieties of special handles. Assist in the Grooming Salon to ensureall dogs are taken care of well and not in distress. Following proper procedures for any pet event in store. Providing top notchcustomer service for both pet and pet parent by making our store welcoming and friendly for both.