Donovan Grayson Email & Phone Number

United States

Acquires customers through door-to-door contact from assigned leads.Actively participating in sales meetings as assigned.

Columbus, Ohio Metropolitan Area

Account ManagerLegacy SCS - Dublin, OHFebruary 2023 to PresentBuild customer relationships and identify shipping needsManage special projects and ensure all rates, transport, and deadlines are met in a timely mannerAssure effective implementation of new processes for Salesforce and other internal programsPresent customers and businesses with cost effective transportation solutionsFebruary 2023 to April 2023Logistics CoordinatorCollaborated with… Show more Account ManagerLegacy SCS - Dublin, OHFebruary 2023 to PresentBuild customer relationships and identify shipping needsManage special projects and ensure all rates, transport, and deadlines are met in a timely mannerAssure effective implementation of new processes for Salesforce and other internal programsPresent customers and businesses with cost effective transportation solutionsFebruary 2023 to April 2023Logistics CoordinatorCollaborated with cross-functional staff in operations, accounting, and supply chain to ensure smooth running logisticsTracked shipments domestic and international for arrival and departurePromoted to Account Manager within 90days Show less

Roanoke, Texas, United States

Dispatch 80 drivers both box truck and CDL Class AComply with DoT regulations Manage daily reports for tracking and OTDSchedule OTA of freight deliveries Correspond via email, phone, and internal walkie talkie system Coach drivers on safety events to promote better driving habits Communication with internal and external customers for delays on route Updating contacts on OOS equipment and other mechanical issues Implementing training and creating resources for… Show more Dispatch 80 drivers both box truck and CDL Class AComply with DoT regulations Manage daily reports for tracking and OTDSchedule OTA of freight deliveries Correspond via email, phone, and internal walkie talkie system Coach drivers on safety events to promote better driving habits Communication with internal and external customers for delays on route Updating contacts on OOS equipment and other mechanical issues Implementing training and creating resources for dispatchers to reference for SOPs Show less

Overseeing OS&D, tracking shipments from ATL to next drop, Excel reports for old orders, team meetings, emails, typing, answering phones about shipment status, Utilized VLookups and Pivot Tables in Excel formulated to find specific data for tracking orders

Plano, Texas

Investigate facts to establish negligence, determine liability, other sources of recoveryNegotiate resolutions as appropriate.Manage theft, loss of items, damage during transit of house hold goods and auto transit related claims that require specialized investigationStrategically formulate denial letters with a detailed explanation of facts presented in each case

Plano, Tx

Scheduled transferees automobiles to shipEnsured prompt response to 100+ emails dailyNegotiated rates with carriers to ensure best possible priceStrategized to build a rapport with carriers and other brokers to ensure a larger network of willing, reliable, and customer oriented providersMaintained daily reports to ensure auto loads were picked up in a timely manner

Dallas/Fort Worth Area

Reviewed logistical problems and recommended solutions. Scheduled loads to be shipped with flatbed steel carriers. Requested and received rate quotes for lowest cost. Updated and maintained load information using Lean Logistics. Utilized internal tracking systems such as McCleod and LME. Responded to incoming customer calls to address equipment, service and contract issues. Created reports to ensure all billing issues were properly resolved.Provided timely review of… Show more Reviewed logistical problems and recommended solutions. Scheduled loads to be shipped with flatbed steel carriers. Requested and received rate quotes for lowest cost. Updated and maintained load information using Lean Logistics. Utilized internal tracking systems such as McCleod and LME. Responded to incoming customer calls to address equipment, service and contract issues. Created reports to ensure all billing issues were properly resolved.Provided timely review of service related paperwork to determination eligibility for billing when required. On call 24-7 for after hours and Saturday shipments served as first point of contact for carriers. Show less

Contacted owner-operators to cover loads shipping from specific operating centers.Served as first point of contact for all drivers and customer calls for: (backhaul information, routing, delivery times, driver locations and any other concerns of drivers, stores).Ensured proactive communication between drivers, customers, and consignees, via emails, meetings, and phone calls.Systems used to perform daily task include but not limited to Outlook Express, Internet Explorer, McLeod… Show more Contacted owner-operators to cover loads shipping from specific operating centers.Served as first point of contact for all drivers and customer calls for: (backhaul information, routing, delivery times, driver locations and any other concerns of drivers, stores).Ensured proactive communication between drivers, customers, and consignees, via emails, meetings, and phone calls.Systems used to perform daily task include but not limited to Outlook Express, Internet Explorer, McLeod (Anita), LME, TMW, Peoplenet, Qualcomm, and MS Excel.Covered for Supervisors in their absence such as breaks, lunches, and vacation. Show less

Mount Pleasant, Texas

Supervise and monitor children at all timesAssist with bathroom changes and potty training Meet with parents to discuss progressDevelop and utilize daily plans, which reflect mandated elements, parental and cultural influences, and promote the social, emotional, physical, and cognitive development of EHS children.Individualize one-to-one and group activities to reflect the unique needs and strengths of all children in the classroom.Follow consistent routines, which include… Show more Supervise and monitor children at all timesAssist with bathroom changes and potty training Meet with parents to discuss progressDevelop and utilize daily plans, which reflect mandated elements, parental and cultural influences, and promote the social, emotional, physical, and cognitive development of EHS children.Individualize one-to-one and group activities to reflect the unique needs and strengths of all children in the classroom.Follow consistent routines, which include feeding, diapering and toileting, napping, planned small and large group experiences, choice time, activities such as music and movement, large and small motor activities, and effective transitions between activities.Encourage experimentation, exploration, problem solving, cooperation, socialization, and choice-making.Provide an atmosphere that promotes and reinforces parental involvement.Work with appropriate agencies in developing specialized planning for children/families as needed.Coordinate special needs staff in the classroom and develop a collaborative approach that benefits all children in the classroom and meets needs as specified on the individual plans.Supervise and monitor children at all times.Respond to crisis or emergency situations that may occur. Provide first aid or CPR, prevent the spread of blood borne pathogens, and access emergency services as needed Show less

Associate Of Science - As, Criminal Justice, 3.0

studied Criminal Justice

Bachelor Of Applied Science - Basc, Information Technology Cyber Security, 3.8

Activities and Societies: Dean’s List

Bachelor Of Arts - Ba, Interdisciplinary Studies, 3.4

Focus areas Information Technology and Education