Donovan Thomas Email & Phone Number

Bloomington, Indiana, United States

Bedford, Indiana, United States

French Lick, Indiana, United States

French Lick

• Ensure exceptional guest service is delivered at the front desk and other venues by monitoring, delegating, and assisting in training for front desk agents and other guest service employees• Complete shift summary reports and resolve guest problems expediently in a professional manner• Solves computer, guest recovery, grounds on property, and violators of rule infractions both guest/employee related problems• Assist other departments as needed• Act as front of the house Manager On Duty in the absence of a Manager On Duty• Performs other duties as reasonably requested by Management

• Maintained front desk by check-in/check-out guests as they arrive/depart while exceeding guest expectations• Organized, cleaned, and maintained the front office area to capitalize on efficiency• Produced and improved on nightly reports done daily using BOSA NOVA computer system• Produced other reports such as occupied/vacant room lists, check guests credit, check guest deposits, V.I.P and Thank You cards for guests, incoming groups and how many per group, and other amenities that will be needed for the upcoming day• Provided exceptional guest services by pick-up, organize, collect, and distributed morning papers to all occupied rooms• Improved and managed security for valet cars by supervising and checking all parked cars at the end of each night and reporting unlocked situations• Integrated into other departmental roles by collaborating with other departments including valet, housekeeping, gift shop, and restaurants• Adapted from working day shift as an intern to spending two months learning the differences between night and day shifts at a hotel

French Lick, In

• Engaged in 12-week internship that counted for college credit at Indiana University• Participated in human resource activities including interviewing, hiring, and onboarding• Focused on learning the departments of the hotel, front office, concierge, and guest service management• Job shadowed other departments including sales, events, housekeeping, valet, food and beverage, and restaurants to expand my knowledge of the overall operations of a resort• Acquired hospitality skills at front desk that included checks and balances with a bank, guest relations, guest transactions, concierge, valet, and any other amenities involving guest interactions

Bloomington, Indiana Area

• Collaborated and worked with a five person team for Bloomington Pumpkin Launch Event• Worked as a team and communicated on putting together the event along with weekly reports for class• Gained valuable teamwork, planning, patron engagement, and managing skills while working on the event• Communicated on dividing work evenly and setting realistic goals to meet our objective• Directed, supervised, assisted all pumpkin launch teams, food vendors, and customers onto the correct areas at the event based on layout that team decided on• Interacted with patrons while they enjoyed the event and supervised with team to make sure event went as we planned accounting for all risk management and safety• Planned and Organized logistics of the event with team including risk management, food vendor/ food vendor forms, rain contingency, supplies, supply list accessibility, team forms, contacting teams, event layout, and event tear-down

Indianapolis, Indiana Area

• Managed money at register for customer transactions by being accountable for checks and balances at the end of each shift• Set-up, maintained, and tore down of concession stand at beginning and end of shifts• Managed ice concession stand at Indianapolis 500 including control over watching the freezer, grabbing the ice bags from freezer, and selling the bags to customers and race team groups during the event

Bloomington, Indiana Area

• Communicated and executed with a team daily on meeting our goals for how many rooms needed painted that day and for the week throughout the summer months in-between semesters

Bloomington, Indiana Area

• Communicated and executed with a team daily on meeting our goals for how many rooms needed painted that day and for the week throughout the summer months in-between semesters

Bloomington, Indiana Area

• Organized, planned, and reserved reservations at the beginning and throughout the shift • Assigned waiters and waitresses tables based on how many tables they had throughout the night• Set, organized, and cleaned tables along with busting tables for new customers• Provided customers a friendly greeting and goodbye along with taking them to their table and serving water before their waiter/waitress was there• Learned how to work, set-up, maintain, restock, and tear-down a Sunday brunch buffet weekly• Strengthened team by helping deliver food, taking orders, and busting tables during busy periods of work