Workforce management and operationsProvide leadership to 5 coaches and facilitate training and development opportunities as part of performance oversight responsibilities for both coaches and studio staff.Lead the sourcing, screening, interviewing, and training of studio staff and coaches.Create class and coaching schedules across studios; plan and execute studio meetings with coaches and staff.Design and implement sales and marketing strategies to increase membership and retain members.Collaborate with locale businesses to build client base.Client management and coaching responsibilitiesResolve customer complaints while maintaining friendly and professional customer interactions.Coached a minimum of 5 classes daily, with a total over 120 members.Identify day to day needs of the studio.

Workforce management and operationsDeveloped and implemented fitness program specifically for people with Parkinson’s disease to help manage symptoms and disease progression.Oversaw client membership and payments.Client management and coaching responsibilitiesFacilitated ongoing Parkinson’s-specific fitness programs; hosted contactless classes to provide safe environments for clients.Performed new client assessment to create personalized programs.Managed day-to-day communication with new and existing clients.

Site operations and optimization Oversaw and executed maintenance and repair operations for salon infrastructure, including plumbing, electrical systems, HVAC, and essential equipment. Strategically planned and optimized salon layout, ensuring smooth customer flow, comfortable ambiance, and efficient resource utilization. Effectively managed salon supplies, products, and equipment inventory, ensuring adequate stock levels and accessibility for 9 stylists and clients. Ensured full compliance with health and safety standards, implementing and maintaining strict safety protocols for a clean and hygienic environment. Implemented and maintained security measures, such as access control and surveillance systems, to safeguard salon and ensure safety of both employees and clients. Successfully planned, managed, and execute salon renovation and upgrade projects, including plumbing, electrical, drywall, and flooring ensuring timely completion and quality workmanship.Workforce management and operationsProvided assistance to salon staff with facility-related needs, addressing issues to maintain an optimal working environment.

Client managementAccepted notary assignments through phone and email to review closing instructions from closing agent. Outlined lender loan documents to clients and followed procedures to obtain signatures according to NNA standards. Notarized and returned documents to lender via personal delivery to ensure on-time delivery and client satisfaction.

Relationship and client managementConsulted with technicians on needed repairs and alternatives that can be offered in place of expensive repairs.Outlined cost estimates and communicated with customers on behalf of the automotive shop.Answered customer questions about service outcomes, consulting with technicians when necessary.

Key responsibilitiesWorked on a team creating realistic renderings of sports venues for Ticket Master and similar sport/event ticketing systems. Created realistic assets such as furniture, fixtures, textures, and lighting for box suites based on photos and blue prints from onsite visits.

Manage daily business operations including scheduling, payroll, and project management to ensure productivity and efficiency. Interface with customers to ensure satisfaction with all levels of service and maintain the integrity of the business.Authorize acquisition of equipment and parts to maintain adequate inventory for the completion of projects.