Shane Donovan Email & Phone Number

Atlanta, Georgia, United States

- Maintain custom objects, reports, and automation including design and oversight of these projects. - Revamp internal processes to create a faster and more cohesive end user experience.- Work directly with executives and various business stakeholders to assess risk, qualify, and install new external tools.- Maintain relationships between various external systems within Salesforce. - Assist in training junior administrators to become certified administrators.- Manage, organize, and direct projects for various team members.- Design an internal ticketing system utilized by various departments using Salesforce tools.

Atlanta, Georgia, United States

- Work with Clients to maintain and develop Salesforce best practices- Manage internal Salesforce system to adjust to changing business needs.- Create custom objects, flows, and maintain integrations with other systems.

Atlanta, Georiga

- Supported sales efforts by cultivating lead segments and monitoring campaign metrics- Created visual data displays from SQL stored procedures to give management insights into team performance and goal pacing- Managed creation and location of Docusign system- Provided in-depth analysis of new database entrants for grassroots marketing team to help guide future goals- Worked in sprints and provided summaries to management to summarize all analysis and lead requests during specified timeframe

Newark, New Jersey

- Successfully relaunched Salesforce CRM system and implemented new data warehouse- Advised on database architecture and business rules that created a scalable foundation for future customer data integrationsand data sources- Analyzed customer touch-point ecosystem to advise the sales stakeholders on customer engagement strategies- Build and automated process inside Salesforce CRM to assist sales representatives in accelerating outreach- Train all new sales hires during on-boarding, test proficiency before allowing access to production environment- Managed change control process using Salesforce cases and "Change It" application to prioritize workload with line manager.

Newark, New Jersey

-Completed 80+ outbound calls to prospects daily- Proactively reached out to at risk accounts to prevent loss of membership access- Assisted manager with training new sales associates on proper use of Salesforce

Columbia, South Carolina

Organize and facilitate resident life on campus at the Columbia Hall dormitory. Aide in creating Healthy Carolina Community events to promote healthy lifestyles and wellness on campus. -Guide first year students throughout their transition from high school to college.-Maintain dorm integrity by enforcing university policies.-Create events for “Healthy Carolina” community members to attend throughout the year.

Greater New York City Area

Provided marketing support for the Executive Director-Maintained database of 10,000 C- Level finance executives and world dignitaries- Created monthly member newsletter using Constant Contact- On-site events management

Provide support for accounts payable and receivable functions. -Generate client invoices and enter vendor bills using QuickBooks.-Communicate with customers to collect delinquent accounts. Provide production support for marketing efforts.-Created social media posts on Facebook, Linkedin, and launched HTML email campaigns. -Compile marketing campaign performance reports.-Research and purchase stock images from sites such as Fotolia, Getty Images, Corbis and Shutterstock for use in marketing campaigns and printed collateral. -Catalog, store and manage images using strict guidelines.

Encouraged patients to reach new heights in their rehabilitation. Reworked the filing system of Propel Physical Therapy.-Scheduled patients’ appointments to maximize doctors’ efficiency while reducing patient waiting time.-Guided patients through doctor ordered exercise programs. -Created exercise charts to optimize each appointment by patient. -Assisted in implementation of new, web-based patient management system. Involved scanning and uploading documents as well as extensive data entry.