Don Stanley Email & Phone Number

College Station-Bryan Area

Responsible for both presales and post-sales customer engagements on our Systems Management portfolio of products including Enterprise Workload Automation, Rerun/Restart and Recovery, Tape and Removable Media Management, Automated Operations, and JCL Standards Enforcement.

Bryan/College Station, Texas Area

• Drove 47% YoY improvement in Smart Solutions
• Drove 25% YoY reduction in Average Handle Time (AHT)
• Drove 20% YoY reduction in Cost per ContactDrove the overall strategy and execution of customer care and support functions across all contact channels - phone, email, chat - to deliver revenue & profit growth, high.

Plano, TX

• Co-designed and launched the Global Proactive Support initiative – empowering 400+ global support representatives to proactively engage customers to assist in achieving their desired outcomes and preemptively address.
• Direct leadership and accountability for staffing, budgets, schedules, performance, and execution of the NA South Support Centers, with 100+ support representatives.

Plano, TX

• Appointed to architect, assemble and launch a new Digital Customer Success team to service the Tier 2 and SaaS customers throughout EMEA and North America
• Drove 37% higher Renewal Yield in FY17Q4 (as compared to non-covered accounts)
• Drove 156% YoY improvement in customer deployments with complete adoption of current releases
• Improved NPS by +30 points in North America and +21 points in EMEA as compared to the FY16 baseline for the accounts serviced by the Digital Customer Success team
• Identified and closed more than $3.9M of new opportunities (6 Qtrs: FY17Q3 - FY18Q4)With the global transformation of Mainframe and Workload Automation support well underway, I was asked to transition back to Customer.

Plano, TX

• Appointed to lead the global support delivery for all Mainframe and Workload Automation products.
• Drove sustained quarter over quarter KPI improvement 6 consecutive quarters
• Total metric improvement during the 7 quarters under my leadership:
• 38% reduction in global Mean Time to Resolution (MTTR)
• 50% improvement in First Day Closures
• 41% reduction in overall case backlog

Plano, TX

• Recruited to design, assemble, staff, and lead the global Program Management Office (PMO) for the newly launched Platinum Customer Success team.
• Co-led the design and build of a financial risk and customer churn analysis which served as the basis for account strategy and planning and would later be known as the Customer Success Execution Plan (CSEP)..

Plano, TX

• Promoted to Vice President in 2009.
• Teams achieved 95%+ quota each year under my leadership.
• Co-authored the guidelines and strategies of what became known as the Mainframe Value Program (MVP) – globally adopted and recognized for strengthening annual renewals and driving new product opportunities.Responsible.

Arlington, TX

Responsibilities included pre-sales product presentations, demonstrations, trials/POCs, and installs as well as occasional post-sales product training and implementation - all primarily on enterprise systems management and automation solutions.

Dallas, TX

Responsible for selected named accounts in a 6-state region including Missouri, Texas, Arkansas, and the gulf coast.

Arlington, TX

Responsible for Nissan new car and fleet sales.

Irving, TX

Responsible for account management and new software sales through the Western and Southern United States.

Dallas, TX

Responsible for product presentations and demonstrations - focused on replacement of competitive workload automation software solutions.

Dallas, TX

Responsible for the oversight and leadership of presales and post-sales engineers throughout the South Region focusing on a wide range of technologies within systems and database management.

Dallas, TX

Responsibilities included pre-sales product presentations, demonstrations, trials/POCs, and installs as well as occasional post-sales product training and implementation - all primarily on enterprise systems management and automation solutions.

Arlington, TX

Aquired by PLATINUM in August 1995. Responsibilities included pre-sales product presentations, demonstrations, trials/POCs, and installs as well as occasional post-sales product training and implementation - all primarily on enterprise systems management and automation solutions.

Plano, TX

OPD Program graduate. I served in a variety of roles including Network Operations and the Operations Assistance Center, Change Management, and a Run-time Improvement team servicing the IFS Business Unit.