* NASB is a national life insurance producer platform, dedicated to providing insurance benefits to the senior market, predominantly low-moderate income.* With attention to detail and patience, I dedicated one month in training (Timothy Dephillipo) before applying and receiving my Maryland State Life Insurance License (including: practice/final exam).* Efficiently planned and executed a self-motivated path to client residences (customer-facing: post COVID).* Accurately reviewed client insurance packages and precisely recommended new products if in client's best interest.* Thoroughly and with best efforts, followed up with clients post-sale, ensuring a 70-75% retention rate.

* Nexrep LLC is a central hub of remote CSRs, dedicated to the placement and temporary/contractual CSR needs for multiple enterprises.* Promoted to escalations within six months of employment, due to an innate ability to adapt/adhere to company standards, policies, and growth (Evangelyn Moore: Rothys campaign; internal software = Shopify).* Involved with the accurate (HIPPA protected) inbound servicing of patients with Teledoc.* Patiently and thoroughly solved customer disputes, inquiries, and concerns; which directly increased brand recognition and loyalty.

* High-Volume Call Center (50+ inbound calls daily).* Upselling/cross-selling current customers in direct correlation to service issue escalations.* Accurately and thoroughly followed up with customers post-sale to ensure at least an 80% retention rate.* Involved with team/company training; consistently implementing new strategies and internal "work-arounds", directly impacting company growth.