* Using the support of various Insurance Providers, I adequately satisfy customers’ insurance needs, especially that of final expense. I maintain a healthy balance between customer-relation and profitability.

* Used internal software (Shopify) to help assess and address customer concerns, earning multiple quality of service awards.* Provided exceptional customer service and satisfied customer requests leading to the increase in overall company quality ratings.* Engaged clients via telephone, chat, and email (over 60 contacts per day).* Assisted clients with order fulfillment and problem resolution, requiring the use of both analytical and critical thinking skills simultaneously.

* Acted as the liaison between local promoters/planners and local entertainment providers, building relationships and maximizing opportunities.* Managed, trained, and oversaw the progress of up to 5 sales representatives whilst collaborating with team members in order to continually exceed quota.* The Engaged clients via telephone and email (outbound outreach over 100 contacts per day).* Introduced new training programs which enhanced employee annual performance.

* Maintained a top 10% position on my sales team, charged with asking revealing questions, gauging customer need/interest, and presenting relevant products.* Utilized efficient sales techniques and marketing strategies, becoming adequate at positioning company value to ideal customer profiles.* Engaged clients via telephone and email (high volume call center 75% inbound/ 25% outbound).* Conducted thorough follow-ups with customers post-sale to ensure customer retention.