Led the development, deployment, and management of Windows and Linux server solutions, both physical and virtual, across an infrastructure of over 20,000 servers. • Managed and coordinated a team of solutions engineers and deployment engineers to ensure seamless server deployments and efficient operations. • Utilized automation tools such as Ansible, Puppet, and GitHub to streamline deployment processes and enhance system performance. • Developed and implemented product roadmaps, ensuring alignment with organizational goals and client requirements. • Collaborated with cross-functional teams to gather requirements, define product features, and prioritize development tasks. • Oversaw the entire product lifecycle, from ideation and design to deployment and continuous improvement. • Provided leadership and mentorship to engineering teams, fostering a culture of innovation and continuous improvement. • Drove the adoption of best practices in DevOps and automation to improve deployment efficiency and reduce time-to-market. • Acted as a key point of contact for stakeholders, ensuring clear communication and alignment on project goals and timelines. • Prepared and presented detailed reports on product performance, deployment metrics, and team achievements to senior management.

Manages core internal IT staff as well as IT resources from company business partners.Authorize and oversee the deployment, monitoring, maintenance and support of all hardware, software, networking and telecommunications systems based on department needs.Responsible for disaster recovery and business continuity, including planning, documentation, implementation and testing for all platforms.Formulates and deploys long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.Participates in the development and review of IT budgets and ensures they comply with stated business goals, guidelines, and objectives.Introduces and enforces best practices for IT to all areas of the Information Technology department.Participates on all hardware and software evaluations and maintains vendor contracts.Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or troubleshooting.Devises solutions to support the integration of standalone applications.Responsible for seeing that regular security audits and risk mitigation are performed.Reviews performance of IT systems to manage the optimization of operating costs, productivity levels, and upgrade requirements.Manages the benchmarking, analysis and recommendations for the improvement of the IT infrastructure and IT systems.Oversees the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.Develops business case justifications and cost/benefit analyses for IT spending and initiatives.Establishes and maintains regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Responsible for technology delivery for global real estate outsourcing engagements within CBRE Global Corporate Services (GCS) business, which manages 3.5 billion square feet of commercial properties and corporate facilities around the world.• Lead multiple teams of technology professionals and projects focusing on information systems activities, including design, development, and administration of applications or operations of voice, network, server and desktop environments.• Provided leadership and direction to IT and business units in developing and maintaining effective and efficient programs.

Led IT review programs in the development and design phases to assess qualified (over $ 10M to 250M) IT service proposals, solutions, and contracts.•Selected to lead five IT subject matter experts (SME’s) to recognize, contain, and mitigate any risks jeopardizing success during customer / account transition.•Increased customer satisfaction from 89% to 95% for approximately 260 individual clients by insuring high quality, viable and profitable service solutions meeting customers’ requirements.•Provided leadership oversight to three matrix teams located in India, Philippines, and Hungary by prioritizing projects to meet goals / project milestones.•Exceeded / met specific delivery goals and SLA / SLOs while providing management oversight to 11 transition managers.

Provided management oversight to seven IT TM’s in support of IBM’s Global HR, CRM, and SCM Outsourcing lines of business (LOB).•Increased revenue through customer satisfaction of delivering IT TM’s multifaceted (voice, data, network, applications / tools, BCDR, call centers, and helpdesks) global solutions.•Developed and grew liaison relationships with IT transition delivery teams in Hungary, India, and Philippians.•Wrote processes / procedures for seven call centers / ID management and two help desks; and facilitated train the trainer.•Scheduled and participated in testing of connectivity to call centers (production / BCDR), data centers, and helpdesks ensuring designed testing network solution (IBM to customer premise, IBM to IBM, to / through routers to desktop environment, and to each configured application / tool set login) is correct.

Orchestrated strategic-tactical design and implementation of CRM technology solutions for new ($1.5B) practice as member of executive team responsible for development, delivery, and continued business growth supporting IBM’s utility sector. Managed three direct reports and 70 employees.•The technology focal point for interactions between IBM and the client, accountable for client satisfaction, reference ability and loyalty and for achieving the client account plan including the required financial guidelines to avoid contract penalties.•Met service delivery targets through forward-demand forecasting, leveraging delivery, and obtaining necessary assets / resources.•Established change management plan / process on way people worked by utilizing web and intranet technology for knowledge management systems and distant decision-making.•Recognized by IBM’s northeast region executive board with Innovative Technology Leadership award.

Manager of network/telecommunications architecture for fourteen regional call centers and seven distribution centers. Directly responsible for aligning information technology with business strategies for Centrobe, an EDS company. • Through customer relationship management (CRM), establish and sustain business relationships between Centrobe and the customer’s management teams, by aligning business strategy with technology direction.• Conducted the first comprehensive voice and data network infrastructure design for Centrobe’s five call centers and three distribution centers for manufacturing and retail division. Lead the design and implementation of a $10-million telecommunications and telephone infrastructure upgrade. Championed the first interactive voice response (IVR), computer telephony integration (CTI) and voice compression applications implementation for Centrobe.• Positioned telecommunications (voice and data) as a goal within the business’s strategic plan, which resulted in a 25% increase in capital outlays for telecommunications and state-of-the- art technical infrastructure.•Processe driven with knowledge of quality management processes, especially in problem, change and project management.•Management of technical infrastructure staff•Manage $5.2 million budget for P&L cost center.

Project manager for planning, implementation and maintenance of nationwide voice and data communications network. • Developed multi-side RFP’s to meet long range WAN/LAN requirements, new voice systems, software releases and recommended upgrades as required for 20 field office locations. • Designed, proposed and managed videoconferencing network. • Managed four technical support personnel, which included process development, individual career development and all aspects of human resources. • Responsible for corporate communications billing and financial forecasting of telecommunications services. • Organized and instructed training sessions on voice and data systems to company executives and personnel.