Don Willis Email & Phone Number

Northbrook, IL, US

• Led the development, deployment, and management of Windows and Linux server solutions, both physical and virtual, across an infrastructure of over 20,000 servers.
• Managed and coordinated a team of solutions engineers and deployment engineers to ensure seamless server deployments and efficient operations.
• Utilized automation tools such as Ansible, Puppet, and GitHub to streamline deployment processes and enhance system performance.
• Developed and implemented product roadmaps, ensuring alignment with organizational goals and client requirements.
• Collaborated with cross-functional teams to gather requirements, define product features, and prioritize development tasks.
• Oversaw the entire product lifecycle, from ideation and design to deployment and continuous improvement.

Boise, Idaho, US

Manages core internal IT staff as well as IT resources from company business partners.Authorize and oversee the deployment, monitoring, maintenance and support of all hardware, software, networking and telecommunications systems based on department needs.Responsible for disaster recovery and business continuity, including planning, documentation.

Dallas, TX, US

• Responsible for technology delivery for global real estate outsourcing engagements within CBRE Global Corporate Services (GCS) business, which manages 3.5 billion square feet of commercial properties and corporate.
• Lead multiple teams of technology professionals and projects focusing on information systems activities, including design, development, and administration of applications or operations of voice, network, server and.
• Provided leadership and direction to IT and business units in developing and maintaining effective and efficient programs.

Armonk, New York, NY, US

• Led IT review programs in the development and design phases to assess qualified (over $ 10M to 250M) IT service proposals, solutions, and contracts.
• Selected to lead five IT subject matter experts (SME’s) to recognize, contain, and mitigate any risks jeopardizing success during customer / account transition.
• Increased customer satisfaction from 89% to 95% for approximately 260 individual clients by insuring high quality, viable and profitable service solutions meeting customers’ requirements.
• Provided leadership oversight to three matrix teams located in India, Philippines, and Hungary by prioritizing projects to meet goals / project milestones.
• Exceeded / met specific delivery goals and SLA / SLOs while providing management oversight to 11 transition managers.

Armonk, New York, NY, US

• Provided management oversight to seven IT TM’s in support of IBM’s Global HR, CRM, and SCM Outsourcing lines of business (LOB).
• Increased revenue through customer satisfaction of delivering IT TM’s multifaceted (voice, data, network, applications / tools, BCDR, call centers, and helpdesks) global solutions.
• Developed and grew liaison relationships with IT transition delivery teams in Hungary, India, and Philippians.
• Wrote processes / procedures for seven call centers / ID management and two help desks; and facilitated train the trainer.
• Scheduled and participated in testing of connectivity to call centers (production / BCDR), data centers, and helpdesks ensuring designed testing network solution (IBM to customer premise, IBM to IBM, to / through.

Armonk, New York, NY, US

• Orchestrated strategic-tactical design and implementation of CRM technology solutions for new ($1.5B) practice as member of executive team responsible for development, delivery, and continued business growth supporting.
• The technology focal point for interactions between IBM and the client, accountable for client satisfaction, reference ability and loyalty and for achieving the client account plan including the required financial.
• Met service delivery targets through forward-demand forecasting, leveraging delivery, and obtaining necessary assets / resources.
• Established change management plan / process on way people worked by utilizing web and intranet technology for knowledge management systems and distant decision-making.
• Recognized by IBM’s northeast region executive board with Innovative Technology Leadership award.

• Manager of network/telecommunications architecture for fourteen regional call centers and seven distribution centers. Directly responsible for aligning information technology with business strategies for Centrobe, an.
• Through customer relationship management (CRM), establish and sustain business relationships between Centrobe and the customer’s management teams, by aligning business strategy with technology direction.
• Conducted the first comprehensive voice and data network infrastructure design for Centrobe’s five call centers and three distribution centers for manufacturing and retail division. Lead the design and implementation.
• Positioned telecommunications (voice and data) as a goal within the business’s strategic plan, which resulted in a 25% increase in capital outlays for telecommunications and state-of-the- art technical infrastructure.
• Processe driven with knowledge of quality management processes, especially in problem, change and project management.
• Management of technical infrastructure staff

Darmstadt, Hessen, DE

• Project manager for planning, implementation and maintenance of nationwide voice and data communications network.
• Developed multi-side RFP’s to meet long range WAN/LAN requirements, new voice systems, software releases and recommended upgrades as required for 20 field office locations.
• Designed, proposed and managed videoconferencing network.
• Managed four technical support personnel, which included process development, individual career development and all aspects of human resources.
• Responsible for corporate communications billing and financial forecasting of telecommunications services.
• Organized and instructed training sessions on voice and data systems to company executives and personnel.

Culinary Arts Degree, Culinary Arts

Business Administration And Management, General