VP/SBU Business Operations– The Walt Disney CompanyExecutive Management Responsibility for total restructuring and realignment of Strategic Planning, Service Delivery Operations, Sales, Finance, Administration, Technology and P&L. • Budget and P&L Responsibility, Asset Management• Direct Management of 138 employees and contractors both on shore and off.• Overall financial management of the agreements to include all P&L and invoicing activities. Owns the administrative and… Show more VP/SBU Business Operations– The Walt Disney CompanyExecutive Management Responsibility for total restructuring and realignment of Strategic Planning, Service Delivery Operations, Sales, Finance, Administration, Technology and P&L. • Budget and P&L Responsibility, Asset Management• Direct Management of 138 employees and contractors both on shore and off.• Overall financial management of the agreements to include all P&L and invoicing activities. Owns the administrative and control functions critical to the success of a global outsourcing relationship. Executes all Commercial and contractual agreements to manage consistent service delivery and maintain commercial integrity from all parties involved. Opportunity Management and Strategic design of the account and their IT programs.• Built long term relationship with clients at the C- level. Directs all client Relationship Management Functions. Overall Service Delivery responsibilities including projects, Sales, Steady state, Operations.• Responsible for overall Service Delivery in the Master Service Agreements and Statements of Work with clients. • Managed all operations Service Level Agreement attainment, contracted obligations to clients within Back Office, Procurement, EUC, Process Improvements and Projects.• Directed day-to-day relationship with clients for all delivery matters and interfacing with the key executives for the contract. Maintains clients' satisfaction through efficient/effective delivery of contracted services and obligations. • Manages implementation of new MSA Services increasing wallet share.• Responsible for business controls, metric management, and contract administration. • Responsible for all account growth, SLA's, KPI's and all aspects of client satisfaction. Show less

Program Director Operations – Clients: Avery Dennison, Washington Mutual Bank, Cigna Healthcare• Responsible for all Service Delivery and Application Management delivered to Clients• Accountable for C-Level relationship and communications• Asset Management, Software Hardware deployments• Acted as Liaison between Business and IT and define technical solutions to meet business needs • P & L responsibility for $110+ million account TCV• Implemented Service Improvement Plan… Show more Program Director Operations – Clients: Avery Dennison, Washington Mutual Bank, Cigna Healthcare• Responsible for all Service Delivery and Application Management delivered to Clients• Accountable for C-Level relationship and communications• Asset Management, Software Hardware deployments• Acted as Liaison between Business and IT and define technical solutions to meet business needs • P & L responsibility for $110+ million account TCV• Implemented Service Improvement Plan to correct delivery issues• Established Client Engagement Methodology including formal project introduction, creation of statement of work and project management for application implementation and upgrades• Provided management and oversight for all services delivered to customer• Managed Application development teams for all supported bank applications• Managed implementation of new O365 email platform• Managed technical execution of new datacenter as well as new business office move Show less

• Consulted and collaborated with business executives, business technology executives, program manager, CIO, senior leadership team, IT strategists and project sponsors to create overall project plan, including business and technical elements• Hired and managed a highly skilled technical staff which included, project managers, system administrators and business system analysis• P&L responsibilities for the strategic planning, development, marketing, budget, & operating… Show more • Consulted and collaborated with business executives, business technology executives, program manager, CIO, senior leadership team, IT strategists and project sponsors to create overall project plan, including business and technical elements• Hired and managed a highly skilled technical staff which included, project managers, system administrators and business system analysis• P&L responsibilities for the strategic planning, development, marketing, budget, & operating regions• Provided high capacity planning support for network data. All traffic patterns were analyzed to determine the health, and condition of the infrastructure• Manage a geographically dispersed team consisting of System Information Technology Specialists, supporting more than 1700 servers in a complex Novell and Windows environment• Provided management for 24 x 7 global application system support administrators providing 99.9% uptime in complex UNIX and Wintel environments• Responsible for delivery of Datacenter/Managed services to IBM• Global contact for initiatives involving North American Datacenters/Managed Services• Provided Operational direction and oversight for escalations for AMEX Datacenter issues• 3rd Party vendor Financial/SLA/Operational management (Enterprise Hosting Solutions)• Managed adherence to processes, Key Performance Indicators (KPI’s), and meeting objectives of customer’s Service Level Agreements (SLA’s.)• Responsible for overall delivery of Datacenter/Managed services to customer• Managed incident resolution and communication with Sr. Management Show less

• Consulted and collaborated with business executives, business technology executives, program manager, CIO, senior leadership team, IT strategists and project sponsors to create overall project plan, including business and technical elements• Hired and managed a highly skilled technical staff which included, project managers, system administrators and business system analysis• P&L responsibilities for the strategic planning, development, marketing, budget, & operating… Show more • Consulted and collaborated with business executives, business technology executives, program manager, CIO, senior leadership team, IT strategists and project sponsors to create overall project plan, including business and technical elements• Hired and managed a highly skilled technical staff which included, project managers, system administrators and business system analysis• P&L responsibilities for the strategic planning, development, marketing, budget, & operating regions• Provided high capacity planning support for network data. All traffic patterns were analyzed to determine the health, and condition of the infrastructure• Manage a geographically dispersed team consisting of System Information Technology Specialists, supporting more than 1700 servers in a complex Novell and Windows environment Show less