Dora Guerrero Email & Phone Number

Lakeland, Fl, Us

Florida, United States

- Handle incoming customer inquiries and complaints via phone in a timely and professional manner.- Provide accurate information and guidance to customers regarding products or services.- Investigate and resolve customer issues.- Perform data entry and apply payments to appropriate customer accounts.- Maintain customer records by updating account information and documenting interactions.

United States

- Measure and report metrics on team performance and progress.- Identify opportunities for improvement on multiple projects.- Enter and update data into systems, following established procedures.- Conduct surveys with customers and beneficiaries to collect social impact data.- Contribute to client projects by ensuring high-quality output, and timely delivery.- Use a combination of StatsIQ, Qualtrics, Airtable, and all the standard Microsoft tools

Estelí, Nicaragua

- General administration, personnel management.- Accounting and vendor payments.- Customer Service and event planning coordination.

United States

- Research and identify qualified prospects for Direct Leads Service.- Initiate a dialog with prospective clients, communicate the product's benefits, and facilitate closing new business.- Performs administrative tasks including drafting letters, and other documents for staff.Arrange meetings, calendar, mail, and prepare reports for staff.

Nicaragua

- Lead strategies for each product category-Prepare annual and monthly marketing budgets.-Lead monthly business reviews with the CEO, customers, and stakeholders.- Analyze sales and margin to identify opportunities and design new strategies to increase market share.- Production planner.- Design and execute market research.- Coordinate of BTL activities.

Nicaragua

-Prepare annual and monthly marketing budgets to include activities and provide metrics for measuring results.- Analyze sales and margin to identify opportunities- Develop pricing and promotional strategies that align with the finance department's goals.- Lead monthly business reviews with the CEO, customers, and stakeholders.- Coordinate the Marketing promotional warehouse.- Team lead, work team of 9 direct and +150 indirect employees.

Nicaragua

- Develop a category strategy to increase sales and customer satisfaction.- Analyze sales reports and data from Nielsen, and Kantar to increase market share.- Assist with preparation of detailed reports to stakeholders, emphasizing strategic insights and industry expertise.- Execution of Marketing plans

Nicaragua

- Assist and support product design- Provide pricing and promotional recommendations that align with department financial goals- Analyze current sales trends- Contract and manage independent sales representative- Execution of branding activities.- Salesforce training.

Nicaragua

- Manage candidates' databases.- Assist departments with candidate searches and resume referrals.- Communicates to candidates in a professional manner via telephone, emailor in person

Nicaragua

Nicaragua

Master Of Business Administration - Mba

Posgrade In Sales Management, Marketing/Marketing Management, General

Bacherlor´S Degree In Marketing, Marketing

Activities and Societies: Participation in volunteer programs