-Collaborated with the collections team to recover overdue payments from clients,maintaining cash flow and minimizing writeoffs.- Researched and resolved billing discrepancies to enable accurate billing.- Worked with multiple departments to check proper billing information.- Enhanced customer satisfaction with timely and accurate invoice generation.-Proactively addressed potential billing discrepancies by conducting pre-billingaudits.- Used data entry skills to accurately document and input statements.- Kept vendor files accurate and up-to-date to expedite payment processing

-Maintained high levels of focus, entering large volumes of data accurately withintight deadlines.-Compiled and sorted information to prepare source data for computer entry.Reviewed, corrected, deleted and re-entered data to eliminate duplication of dataand maintain data integrity.-Served as a reliable resource within the team, always willing to assist colleaguesand ensuring seamless work transitions during periods of absence or highworkload.-Liaised with clients to gather necessary information for accurate and completerecord-keeping in compliance with regulatory requirements.-Provided backup to front desk to step in to assist with various tasks wheneveremployee was absent or at lunch.

-Provided customers with information on products and services.- Assisted in resolving customer complaints and grievances.- Utilized dispatch software to enter customer orders, deliveries and receipts.- Managed customer accounts and invoicing.-Trained and provided guidance to new team members to apply best practices andcomply with protocols and regulations.-Processed invoices and payments for dispatched orders to provide proof oftransaction.-Oversaw route and condition of field units to manage daily schedule and maintainorganized shifts.-Maintained updated and detailed records of calls in physical and electronicdatabase.