-Responsible for the daily account management for small to mid-sized clients. Manage assigned book of business while solidifying relationships with existing and new clients.-Assist Directors, Senior Account Managers, and other Employee Benefits Account Managers to support benefit group clients.-Accountable for client implementation while adhering to timeline; new client initiation including carrier involvement, communications, and employee benefit guides.-Set up healthcare and benefit enrollment paperwork for clients and employees.-Process addition/deletions/changes to plans per client’s request within company guidelines.-Maintain client management system to input new clients, renewals, and terminations.-Sustain open communication with clients and carriers to administer claims, ID cards requests, send benefit summaries, and assist client with billing questions. -Conduct open-enrollment meetings (dual-language) for clients in- person, conference calls, and WebEx.-Reviews agreements and/or documents such as employee booklets and carrier contracts.-Develop proposals for prospective clients; prepare exhibits and explain benefit offerings and communication strategies to existing clients.-Meets with clients with Senior Account Manager or Director according to client meeting schedules.-Keep abreast of carrier changes, healthcare reform, and any changes that may affect employee benefits.

-Provided in-person presentations to large and small groups to explain benefits changes. -Provided benefit knowledge and enrolled employees nationwide via telephonic enrollment.-Responsible for enrolling employees from Key National Accounts into employee benefits.-Communicated and enrolled multiple employers per the company’s open enrollment and/or employees’ life qualifying events.-Ensured effective and professional communication was utilized to develop a trust based communicative relationship with employee.-Explained and enrolled employees in major medical plans, Flex Spending Accounts, Health Saving Accounts, Dental, Vision, Short/Long term Disability, Basic Life Insurance, Voluntary Term and Whole Life Insurance and voluntary benefits utilizing web based platforms.Explained each benefit in detail in an effort to help employee understand the value of the benefits provided by employer.-Ensured all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee.-Ensured accurate documentation and notations are recorded into system for each employee per PEC’s guidelines.-Kept informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.-Performed all other related and compatible duties as assigned.

-Provided service to clients' changing insurance needs and assist by presenting a portfolio of voluntary products, including but not limited to life, health, and disability insurance.-Developed a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.-Approached potential clients by utilizing mailings and phone solicitation; making group presentations-Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.-Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.-Obtained underwriting approval by completing application for coverage.-Completed coverage by delivering policy; planning future follow-up visits and evaluations of needs.-Provided continuing service by filing claims; processing changes in beneficiary, reassessing client needs, and policy coordinating policy changes.-Kept abreast of health and life changes in the market by participating in educational opportunities; reading professional publications; maintaining personal networks; participated in professional organizations.

-Operated and managed a non-profit 501(c) (3) corporation. -Sustained business relationships with the community to accomplish the Co-op’s mission of advancing the educational interests of the University Of Texas At Austin in the Houston area.-Collaborated with future alumni and the Texas Exes Houston Chapter to support the chapter’s organizations and local scholarships. -In an effort to increase visibility and sales, coordinated and partnered with UT faculty and staff to host local in-store events. -Developed cross marketing relationships in the area to further enhance in-store promotions.-Interact with buyers/vendors to execute merchandising plans while enhancing product sales and features.-Accountable for overseeing business revenues of over $3 million dollars per year.-Planned, organized, and coordinated daily work to accomplish objectives efficiently and effectively. -Advised assistant manager and employees regarding inventory management and customer transactions.-Supervised, hired, and trained employees. -Composed employee evaluations, while coaching and mentoring employees. Provided counseling to employees regarding various Human Resources issues. -Ensured inventory withheld integrity and worked with the Accounting department to reconcile discrepancies. Managed monetary deposits and in-store funds.-Responsible for the daily operations of the store which included coordinating contracted vendors to perform carpentry projects, remodeling, electrical, plumbing, and HVAC maintenance.-Developed a variety of correspondence including memos, letters, business plans, and recommendations that is utilized by the President, Vice President of Operations, and Vice President of Marketing.

-Supervised through a subordinate staff in the Crash Records Bureau which consisted of 3 supervisors and 100 employees. -Collaborated with the Texas Department of Transportation to provide statistical data regarding automotive accidents.-Participated on Interview Board Panels in the selection process of future DPS employees, while adhering to hiring policies and statutes.-Composed a training manual for a new automated system, Crash Records Information System (CRIS) which lead to successful internal/external training. -Conducted offsite training to subcontractors utilizing the composed training manual.-Trained and managed staff while evaluating performance to accomplish Bureau objectives.-Compiled information outlining estimated fiscal expenditures, and worked with Bureau Management to complete projects.-Identified and negotiated schedule requirements for CRIS implemented by IBM by liaising between departments and supported reporting needs/data analysis.-Determined tasks to support projects, tracked project progress, identified/managed scope flexibility, facilitated meetings to resolve issues, and access risks/contingency plans to minimize project delays.-Communicated and delivered presentations regarding system operations/ramifications to Department Heads.-Ensured systems met DPS criteria, as well as reviewed and provided feedback on system documentation.-Prepared summaries/information on status of system projects, and ensured projects were carried out within/under budget.