Dorcas Chen

Dorcas Chen Email and Phone Number

Salesforce Administrator | Business Analyst | Nonprofit Development Professional @ Orion Worldwide
New York, United States
Dorcas Chen's Location
New York, New York, United States, United States
Dorcas Chen's Contact Details

Dorcas Chen personal email

n/a
About Dorcas Chen

Results-driven professional with a passion for leveraging Salesforce technology to drive organizational success. Experienced in business analysis, data analysis, and nonprofit development, I am eager to apply my skills in Salesforce configuration, customization, and data management to optimize processes and enhance user experience. Committed to delivering measurable impact and driving efficiency for your team.

Dorcas Chen's Current Company Details
Orion Worldwide

Orion Worldwide

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Salesforce Administrator | Business Analyst | Nonprofit Development Professional
New York, United States
Website:
orionworldwide.com
Employees:
277
Dorcas Chen Work Experience Details
  • Orion Worldwide
    Orion Worldwide
    New York, United States
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  • Clicked
    E-Learning Consultant
    Clicked Sep 2024 - Oct 2024
    San Francisco, California, Us
    ▪ Hired as an Admin to assess and resolve inefficiencies in Discount Tire’s CRM processes, caused by multiple legacy systems, leading to frustrated call agents and decreased sales.▪ Mapped business processes to identify workflow inefficiencies and pain points.▪ Developed personas and user stories to align Salesforce solutions with end-user needs and business goals.▪ Configured Salesforce solutions, including Object Manager, Lightning App Builder, and optimized Sales and Service processes.▪ Managed data analytics and productivity tools to improve performance tracking and operational efficiency.▪ Designed and implemented workflow and process automation to streamline operations and improve customer satisfaction.
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  • New York City Housing Authority (Nycha)
    Business Analyst
    New York City Housing Authority (Nycha) Aug 2023 - May 2024
    New York, Ny, Us
    ▪ Automate file storage process using Power Automate, resulting in a 40% increase in workflow efficiency and significantly improving data management practices.▪ Utilize SQL and PowerBI to analyze large datasets and generate actionable insights for decision-making.▪ Gather NYCHA abated apartments datasets from various sources and perform data cleaning and visualization, resulting in a 30% cost reduction in re-inspection.▪ Build automatic PowerBI reporting around key QA review metrics for weekly reports, saving 10 hours of manual work each week.▪ Enhance Dynamics365 internal user experience by documenting and analyzing business requirements through collaboration with cross-functional team leaders within the department.▪ Improve vendor license validation process by integrating data from different sources into SharePoint.
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  • Gallopnyc
    Nonprofit Development Salesforce Associate
    Gallopnyc Nov 2021 - Apr 2023
    Forest Hills (Queens), Ny, Us
    ▪ Designed and implemented automated dashboards and reports in Salesforce, resulting in a 35% increase in fundraising efforts.▪ Provided troubleshooting support to internal end-users, identified areas for improvement, and collaborated with cross-functional teams to optimize processes▪ Developed streamlined nonprofit procedures, enhancing fundraising efficiency across donor management, event coordination, and data integration, leading to improved goal attainment.▪ Implemented Salesforce configuration changes to enhance the Nonprofit development process flow.▪ Integrated donation information from Click&Pledge to Salesforce, reducing manual donation processing time by 15 hours.▪ Managed annual fundraising event Barn Dance, collaborating with vendors and sponsors to successfully fundraise $500,000.▪ Led a group of 10 runners for the annual TCS NYC Marathon fundraising event, successfully raising $35,000 in donations.▪ Extracted donation data from various fundraising platforms and transformed data to integrate with existing Salesforce(NPSP) donors’ records.
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  • U.S. Census Bureau
    Census Field Supervisor
    U.S. Census Bureau Feb 2020 - Oct 2020
    Washington, Dc, Us
    ▪ Prepared and conducted Census Enumeration Training for over 20,000 enumerators, ensuring accurate and timely completion of assignments.▪ Supervised and supported a group of 30 enumerators, monitored staff performance, approved payroll, and coordinated data collection assignments in Queens borough to meet bureau standards.▪ Developed and maintained positive relationships with community leaders, resulting in increased participation and response rate.
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  • Webmd
    Project Coordinator
    Webmd Oct 2019 - Feb 2020
    Us
    ▪ Coordinated and managed the production of health education content, resulting in a 20% increase in website traffic.▪ Generated deployment lists in Excel, supplied accurate lists to the final production team, and created weekly performance reports upon each email deployment.▪ Collaborated with cross-functional teams to develop and execute project plans, ensuring on-time and on-budget delivery.
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  • Arbeit
    Social Media Digital Marketing Intern
    Arbeit Jan 2018 - May 2018
    Tonawanda, New York, Us
    ▪ Managed marketing campaigns including email marketing, paid ads, and landing pages, and increased Instagram followers by 20% organically. Also, curated blogs on software/IT industries and provided weekly campaign reporting and insights across different social media platforms to promote brand awareness and improve online ranking.▪ Assisted in the development and execution of social media marketing campaigns, contributing to a significant 40% increase in website traffic. Collaborated with cross-functional teams to align messaging, visuals, and targeting for maximum impact.▪ Conducted in-depth market research to identify industry trends, competitor strategies, and customer preferences. Leveraged research findings to provide valuable insights that informed marketing strategy, messaging, and content creation.
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  • University At Buffalo
    International Alumni Social Media Engagement Manager
    University At Buffalo Feb 2017 - May 2018
    Buffalo, Ny, Us
    ▪ Curated public content in various formats (articles, pictures, video) to increase engagement on Facebook and WeChat, resulting in a 35% increase in page likes.▪ Implemented social media tactics and monitored digital campaigns on Facebook, WeChat, and analyzed campaign metrics to optimize performance.▪ Engaged directly with alumni through various social media channels, responding to inquiries, sharing relevant updates, and encouraging active participation in events and initiatives.
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  • University At Buffalo
    International Admissions Ambassador
    University At Buffalo Feb 2015 - May 2018
    Buffalo, Ny, Us
    ▪ Collaborated with team members to create promotional videos using movie editing software and encouraged prospective students to attend UB by providing information on academics and student life, ultimately resulting in a 20% increase in student enrollment rate.▪ Communicated with over 500 students each year to assist them throughout the admissions process and contributed to the overall success of the Office of International Admissions at the University at Buffalo, Buffalo, NY.▪ Represented the University at international recruitment events and fairs.
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  • University At Buffalo
    Resident Advisor
    University At Buffalo Aug 2016 - May 2017
    Buffalo, Ny, Us
    ▪ Managed the residence hall floor of 33 ethnically diverse undergraduate students ▪ Organized the first large-scale “Chinese New Year celebration” program to bring awareness of Chinese Culture to residents in South Campus, with a turnout rate of over 100 students.▪ Created a safe and welcoming environment for the residents in compliance with campus regulations▪ Conducted floor meetings effectively to ensure relevant information is passed on to residents ▪ Supervised and attend to the needs of students residing in the residence hall on a regular basis
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Dorcas Chen Skills

Merchandise International Business Expenses Undergraduate Redcine X Cost Students International Students Business Administration Singapore Japan Toys Benchmarking Management Contents Science Security Contractors Funding Metrics Powerpoint Monitors Korea Chinese Culture Delegation Photoshop Navigation Reports Seo Strategies Microsoft Excel Bank Deposits Residence Taiwan Accounts Payable Campaigns Promoting Social Media Blocks International Admissions Chinese Floors Communication Brooklyn Lead A Team New Media Posters Marketing Apparel Electricity Business Intelligence Jackets Final Cut Pro Engagement Corporate Office Ibm Iseries Utility Council Regulations International Efficiencies Illustrator Blogging New York Compliance Video Facebook Microsoft Word Canada India Rate Wordpress China Invoicing Budgets Culture Meetings Queens Mandarin Accounting System

Dorcas Chen Education Details

  • University At Buffalo
    University At Buffalo
    General

Frequently Asked Questions about Dorcas Chen

What company does Dorcas Chen work for?

Dorcas Chen works for Orion Worldwide

What is Dorcas Chen's role at the current company?

Dorcas Chen's current role is Salesforce Administrator | Business Analyst | Nonprofit Development Professional.

What is Dorcas Chen's email address?

Dorcas Chen's email address is do****@****nyc.org

What schools did Dorcas Chen attend?

Dorcas Chen attended University At Buffalo.

What skills is Dorcas Chen known for?

Dorcas Chen has skills like Merchandise, International Business, Expenses, Undergraduate, Redcine X, Cost, Students, International Students, Business Administration, Singapore, Japan, Toys.

Who are Dorcas Chen's colleagues?

Dorcas Chen's colleagues are Phú Bế, Damon Castoro, Finn Cassidy, Anita Song, Anita Bedi, Marina Rukin, Sankar S.

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