Dorcas Chen Email & Phone Number

New York, United States

San Francisco, California, US

• Hired as an Admin to assess and resolve inefficiencies in Discount Tire’s CRM processes, caused by multiple legacy systems, leading to frustrated call agents and decreased sales.
• Mapped business processes to identify workflow inefficiencies and pain points.
• Developed personas and user stories to align Salesforce solutions with end-user needs and business goals.
• Configured Salesforce solutions, including Object Manager, Lightning App Builder, and optimized Sales and Service processes.
• Managed data analytics and productivity tools to improve performance tracking and operational efficiency.
• Designed and implemented workflow and process automation to streamline operations and improve customer satisfaction.

New York, NY, US

• Automate file storage process using Power Automate, resulting in a 40% increase in workflow efficiency and significantly improving data management practices.
• Utilize SQL and PowerBI to analyze large datasets and generate actionable insights for decision-making.
• Gather NYCHA abated apartments datasets from various sources and perform data cleaning and visualization, resulting in a 30% cost reduction in re-inspection.
• Build automatic PowerBI reporting around key QA review metrics for weekly reports, saving 10 hours of manual work each week.
• Enhance Dynamics365 internal user experience by documenting and analyzing business requirements through collaboration with cross-functional team leaders within the department.
• Improve vendor license validation process by integrating data from different sources into SharePoint.

Forest Hills (Queens), NY, US

• Designed and implemented automated dashboards and reports in Salesforce, resulting in a 35% increase in fundraising efforts.
• Provided troubleshooting support to internal end-users, identified areas for improvement, and collaborated with cross-functional teams to optimize processes
• Developed streamlined nonprofit procedures, enhancing fundraising efficiency across donor management, event coordination, and data integration, leading to improved goal attainment.
• Implemented Salesforce configuration changes to enhance the Nonprofit development process flow.
• Integrated donation information from Click&Pledge to Salesforce, reducing manual donation processing time by 15 hours.
• Managed annual fundraising event Barn Dance, collaborating with vendors and sponsors to successfully fundraise $500,000.

Washington, DC, US

• Prepared and conducted Census Enumeration Training for over 20,000 enumerators, ensuring accurate and timely completion of assignments.
• Supervised and supported a group of 30 enumerators, monitored staff performance, approved payroll, and coordinated data collection assignments in Queens borough to meet bureau standards.
• Developed and maintained positive relationships with community leaders, resulting in increased participation and response rate.

US

• Coordinated and managed the production of health education content, resulting in a 20% increase in website traffic.
• Generated deployment lists in Excel, supplied accurate lists to the final production team, and created weekly performance reports upon each email deployment.
• Collaborated with cross-functional teams to develop and execute project plans, ensuring on-time and on-budget delivery.

Tonawanda, New York, US

• Managed marketing campaigns including email marketing, paid ads, and landing pages, and increased Instagram followers by 20% organically. Also, curated blogs on software/IT industries and provided weekly campaign.
• Assisted in the development and execution of social media marketing campaigns, contributing to a significant 40% increase in website traffic. Collaborated with cross-functional teams to align messaging, visuals, and.
• Conducted in-depth market research to identify industry trends, competitor strategies, and customer preferences. Leveraged research findings to provide valuable insights that informed marketing strategy, messaging, and.

Buffalo, NY, US

• Curated public content in various formats (articles, pictures, video) to increase engagement on Facebook and WeChat, resulting in a 35% increase in page likes.
• Implemented social media tactics and monitored digital campaigns on Facebook, WeChat, and analyzed campaign metrics to optimize performance.
• Engaged directly with alumni through various social media channels, responding to inquiries, sharing relevant updates, and encouraging active participation in events and initiatives.

Buffalo, NY, US

• Collaborated with team members to create promotional videos using movie editing software and encouraged prospective students to attend UB by providing information on academics and student life, ultimately resulting in.
• Communicated with over 500 students each year to assist them throughout the admissions process and contributed to the overall success of the Office of International Admissions at the University at Buffalo, Buffalo, NY.
• Represented the University at international recruitment events and fairs.

Buffalo, NY, US

• Managed the residence hall floor of 33 ethnically diverse undergraduate students
• Organized the first large-scale “Chinese New Year celebration” program to bring awareness of Chinese Culture to residents in South Campus, with a turnout rate of over 100 students.
• Created a safe and welcoming environment for the residents in compliance with campus regulations
• Conducted floor meetings effectively to ensure relevant information is passed on to residents
• Supervised and attend to the needs of students residing in the residence hall on a regular basis