Doreen Sullivan Email & Phone Number

Saint Paul, Mn, Us

Experienced OCM Practice Leader with a track record of driving successful organizational change through exceptional customer experiences. Trusted advisor to executive stakeholders, leading change initiatives and aligning strategies. Skilled in defining and delivering OCM strategies, mitigating risks, and developing communication plans. Proficient in CRM and ERP systems, pre-sales support, and large-scale implementation. Committed to adding value, mentoring consultants, and contributing to practice development. Strong leadership, communication, and problem-solving abilities.• Salesforce Associate Certification• Agile Change Manager

Drove impactful organizational change through understanding, communication, and implementation excellence. Delivered OCM strategies and plans, training development and delivery, communication plans, and adoption measurement. Led stakeholder engagement, change impact analysis, and organizational readiness assessments. Collaborated with clients, conducted workshops, and managed project resources to meet business objectives. Actively contributed to the global OCM practice development, enhancing tools, methodologies, and delivering thought leadership.• Prosci Certified Change Practitioner

Develop concepts and book talent to create compelling, relevant programming.* Develop and deliver high-quality programming on a range of topics to attract and retain a diversity of member types* Deliver a variety of programming event types, styles, and locations to better engage and draw in potential or existing members across a range of attitudes and availabilities* Create environments and programming that drives member value by fostering connections across the Change Management ecosystem

As the voice of the organization, coordinates, develops, and launches communication to our membership.* Build awareness of MnCMN and all events* Generate excitement, interest, and attendance to MnCMN events* Recruit and sustain a robust volunteer committee* Develop and maintain marketing toolkit to leverage for MnCMN events

Minneapolis, Mn

Managed complex enterprise-level cloud projects across multiple Agile teams. Led and partnered with program stakeholders to achieve strategic business goals. Developed strong relationships across matrixed teams to execute program objectives successfully.• Achieved Professional Scrum Master (PSM I) certification.

Minneapolis, Mn

Enabled smooth transition to Infor CloudSuite as trusted advisor to customers throughout implementation. Resolved client escalations of critical issues as customer advocate, working cross-functionally to ensure continuous improvement.

Minneapolis, Mn

Led all aspects of user adoption programs associated with technology implementations including: Training, Change Management, and Communications to ensure customer success of transformational goals.

Minneapolis, Mn

Successfully led and contributed to targeted training and change management activities related to Salesforce.com implementation projects, Trained end-users and leadership across sales, marketing, and customer service departments.• Achieved Salesforce.com Administrator and Consultant certifications.

Master’S Degree, Education

Professional Studies in Education

Bachelor’S Degree, Management Information Systems