Dorian Gray Email & Phone Number

Greater Chicago Area

Help control what requests for changes are implemented into the production environment for lights, phones, data and more. The mission is to support a stable production environment by analyzing the implementation of changes by communicating, reconciling, and facilitating the coordination of planned changes. •Coordinate and plan the execution of the change requests to support stable production environment by controlling the implementation of changes.•Train and educate customers and management team on planning and coordination best practices to protect production environment. •Train new hires on daily change management process and policies to streamline orientation process and improve performance.•Monitor change requests and commission projects.•Perform audits, compile reports, and aid presentations for weekly and daily meetings. •Compose memos, document processes and procedures for customers and management.

Greater Chicago Area

• Prepared, audited, and validated insurance documents.• Inventoried PHI/SPI insurance documents into an electronic database.

Greater Chicago Area

Served as Change Management Representative, created and clarified data entries in Change Management systems.

Greater Chicago Area

• Managed multiline phone system answering and addressing incoming calls, greeted visitors.• Provided HCSC employees with a graphical user interface to accounts, billing, and membership data.

Greater Chicago Area

• Manage and classify insurance files and polices, prepared and faxed insurance letters.• Handled a high volume of incoming customer and physician calls, managed automated voice recorded messages.

Bachelors, Business Administration For Helath Care Management

Associate'S Degree, Applied Science For Medical Assisting