Dorian M. Email & Phone Number

New York, Ny, Us

United States

New York, United States

Spearheaded B2B client support, servicing 60 retail points across the nation. Scheduled and conducted brand education, ensuring effective product training sessions. Reinvigorated inactive accounts, turning them into profit centers and YOY sales revenue boost by 7.5%. Played an instrumental role in traveling trunk shows and client events, bringing merchandise and sales support to diverse locations.

New York, United States

Managed all facets of US after-sales service, catering to 80 retail partners and exclusive Messika Boutiques. Collaborated with the main office in Paris to initiate a strategic regional repair network. Supervised digital and physical inventory, actively tracking service trends and performing daily inventory transfers. Laid the foundation of robust guidelines, elevating after-sales service across 80 nationwide points of sale.

New York, United States

Drove intricate inventory control processes for both fine and fashion jewelry. Fostered strong relationships, bridging the gap between brand vendors and the jewelry department. Successfully installed merchandise displays, enhancing brand visibility and customer appeal. Assisted in trunk shows, ensuring proper setup and breakdown, and provided post-event analyses.

New York, United States

Expertly coordinated a range of events, meticulously overseeing details from registration to floor plans. Strengthened client and vendor relations, ensuring top-tier service delivery. Managed supplies and inventory, ensuring uninterrupted events and client satisfaction.

New York, United States

Led internal and external shrink investigations across a region spanning six stores. Employed state-of-the-art surveillance to monitor the NYC Flagship store and corporate offices. Identified and tracked organized retail crime group activities, ensuring asset protection. Championed shrinkage reduction, slashing Spring 2011 numbers from 2.8% to 1.6%.

New York, United States

Orchestrated comprehensive security operations for special events, ensuring impeccable crowd management and distinguished VIP protection. Spearheaded pre-event security training, imparting guidance to a blend of in-house, outsourced, and specialized personnel including off-duty police and EMT staff. Acted as the primary conduit between Event Director and a spectrum of stakeholders — clients, event planners, media representatives, and vendors, fortifying seamless communication channels. Negotiated contracts for external security personnel, ensuring budgetary coherence and efficacy.

New York, United States

Demonstrated proficiency in laser inscription using the Photoscribe Laser Marking System (LMS650), marking both loose and mounted gemstones ranging from precious to semi-precious. Adhered to ISO 17025 Lab standards, ensuring consistency and precision in operations. Specialized in gem grading, leading strict quality assurance checks and overseeing inventory controls. Conducted metal testing and executed laser engraving on materials including silver, gold, and platinum. Utilized digital photography techniques to capture detailed images of inscriptions on gemstones, contributing to their certification processes.

Corporate Communication Degree

Diamond Gemology & Color Stones Graduate, Gemology

Certification