Dorian Quintero Email & Phone Number

Remote

Miami/Fort Lauderdale Area

• Accountable for the operations of the financial center with oversight of functions that service the day to day policy and procedure adherence and improvement of financial center performance.
• Delivered strong business knowledge in morning briefings while interpreting reports to deliver sound decisions to supersede business goals.
• Motivated direct reports to motivate communicate and foster exceptional performance while delivering excellent customer service.
• Recognized top performance through weekly 1:1 meetings and in morning briefings.
• Held self and others accountable for performance and operational standards

Miami/Fort Lauderdale Area

• Build Huawei brand advocates through consistent productive field retailer store visits and act as the primary contact point for multiple tier one and tier two carriers
• Coordinate sales demos, product trainings, and promotional events with all levels of customer sales management teams.
• Provide field support to 1000+ carrier doors throughout South Florida region
• Identify Huawei Brand development opportunities by gathering competitive intel, retail inventories, and consumer response

Miami

• Provide agnostic Tier 1 and Tier 2 wireless carrier support throughout Florida region
• Public Relations support and event lead for PepCom, Engadget, and CES events
• Coordinate sales, product trainings, promotional events with all levels of sales distribution management which includes; VP Sales, Business Development Manager, Corporate Retail, Director of indirect channels for the.
• Design and implement effective marketing campaigns aimed at driving brand recognition for both Huawei and customer while successfully achieving target impressions in the carrier frontline
• Provide sales leads to Huawei account team to assist in the delivery of Huawei’s first LTE Open Market Device

Oversees and ensures the smooth operation of the store, from inventory and cash management to coaching and managing Retail Sales Associates. Partners with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing business. Builds pride, recognizes and celebrates success in teammates. Keeps abreast of the rapidly evolving.

Shared sales experience and knowledge with teammates to increase and achieve sales goals.CDP Candidate

Achieved company sales goals by acquiring new activations, adding features, and up selling accessories. Educated customers on T-Mobile products and services by providing excellent customer service with product expertise to promote business and avoid churn.145% to plan exceeding monthly sales goals in average year-over-year. 97% Voice of the Customer (VOC).

Resolved a variety of customer inquiries such as: technical and billing questions for T-Mobile customers across the U.S. Solved customer's problems and made decisions that are the customer's best interest. Maintained teammates informed about the ever-evolving technology to translate this information into terms customers can understand and offered the best.

Responsible for the daily operations and maintenance of accounts in collections. Educated consumers on the pro's and con's in credit card debt, and offered solutions. Motivated employees to achieve goals.

B.S, Business Administration; Marketing

Bba, Marketing

Activities and Societies: SGA SENATOR