Dorian W. Email & Phone Number

Provide end user support for all levels in the organization including C-Suite leaders. Configure computer hardware/software including laptops, printers, and smartphone technology along with MS Windows and MAC OS, MSOffice 365 products and other cloud-based technologies. Aplying strong problem-solving skills to identify, diagnose and implement appropriate resolution, both in-person and virtually using remote control tools such as LogMeIn GoToAssist & Rescue. Provide one-on-one and group training for peers and customers, including onboarding of new hires. Engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers.Assist with mobile devices and mobile device management software (MDM).

Responsible for answering questions, providing advice, troubleshooting and assisting customers in solving technology related problems to provide efficient and effective problem identification and resolution for the Houston Rockets and the Houston Toyota Center.Supporting and troubleshooting Azure Active Directory, Office365, Outlook/Exchange, Windows 7 & 10.Installing, supporting and maintaining desktops or other computer systems, backup systems, and plan for and respond to service outages and other problems. • Answer calls and creating tickets for hardware and support issues.Maintain Active Directory environment by creating, deleting, updating changes, data migration/maintenance to accounts and environment.Maintain inventory control of hardware and supplies.Coordinate set-up of systems at all home games and 3rd Party events.Training employees on new software and systems.

• Receive calls and manages escalation of help desk ticketing system to track both user requests and fulfillment. • Performs maintenance of hardware and software on desktops and laptops• Maintains technical proficiency on all Miami Marlins end-user computing platforms• Assists with large hardware and software installations• Oversees IT hardware inventory and refresh program for corporate desktops and laptops.• Responsible for implementing, managing and supporting the enterprise systems to include, but not limited to, Active Directory, Exchange, VMWare, VDI, Citrix Director• Participate in day-of-game and after-hours support rotation schedules

Miami

Serves constituents with technology related issues on personal and university owned computers at a walk-up service window in the library. Responsible for interacting directly with the public, troubleshooting technical problems, disseminating location information, assisting with the library pay-to-print system, and logging these interactions within the AskIT Service Now Ticketing System. Provides superior customer service in a personable fashion. Troubleshoot basic wired and wireless network connectivity issues on Windows, Macintosh, and Linux-based personal computing devices. Record tickets successfully with the Service Now Ticketing System (AskIT) in order to track utilization. Answer and make calls technical in nature in a call center setting. Use my keen analytical skills, while being detailed oriented. Work independently for long periods in an unsupervised location.

Tukwila, Washington

Provide operational support to specialized equipment and laboratories in the Northwest. Responsible for keeping IT systems (servers, desktops, networks) operational, secure and compliant. Utilized knowledge of the operations of IT systems. Worked with systems that utilize both Windows and Linux operating systems, and the network gear includes products from multiple manufacturers.

Bellevue, Washington

Worked with a Boeing Enterprise Standard security proxy tool called Actional 2015Worked to implement a deployable Enterprise Service Bus test bed for Actional 2015Remote, hands-on setup, administration, and configuration of three testing servers in Windows Server 2012 . Implementation of Data-In-Transit confidentiality controls such as: Transport Layer Security (TLS), Mutual Authentication, Validation of Digital SignaturesTesting and validation of complete data flows through the test bedDocumentation of a complete end-to-end standard Enterprise Service Bus configurationReport of common challenges and how to mitigate them

Renton, Washington

• Participated in UX user research activities as needed for the 777X Mobile Cabin Panel (MCP). • Reviewed existing requirements. • Provided input by evaluating existing interfaces.• Participated in virtual interviews with airlines.• Worked with wearables and Mobile Common Services for MCP.• Lead UX for “Find A Way” project.• Implemented UX design for iOS, Android for “Find a way” project.

Everett, Washington

Assist with 747 Empowered Innovation activities. Review processes and compare to how IT delivers products and services.Make recommendations for IT to be more proactive. Interface with IT Architecture to understand their contributions as well as with the Collaborative Development Environment Organization to recommend a go-forward approach.

Managed after school and summer camp for youths ages 7 to 16.Implemented and participated in programs, projects, and special events for members.Encouraged emotional, social, and educational growth of youths.Collected payments and wrote receipts.Greeted visitors and guest; answered phones routing calls to appropriate staff person.

Master’S Degree, Information Technology Cyber Security, Graduate Student

Bachelor Of Arts (B.A.), Computer Information Systems

Bachelor'S Degree, Computer And Information Systems