Assist our clients in the Insurance/Securities sector with handling their customer and client inbound calls. De-escalate situations involving dissatisfied customers, offer assistance and support. Guide callers through troubleshooting, navigating the company site or using products or services.Assist with training and shadowing Tier 1 agents

Take customer calls and emails and provide accurate, satisfactory answers to their queries and concernsGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer accounts, providing customer with updates and information about billing and other account itemsCollaborate with other Specialists to improve customer servicePerform other related duties as assigned by managementAssist clients with troubleshooting their device via telephone and Zoom telecommunications.

Develop and implement lead generation strategies and tactics that meet the business goals.Monitor competitor activity in the marketplace to identify new opportunities for business growth.Coordinate with other departments within the organization to ensure that all leads are followed up on efficiently.Arrange the initial leads/clients contacts.Handle CRM duties on a daily basis.Fundamental research of the companies and contacts within focus markets and target companies.Conduct professional social network research.Manage an internal database with sensitive information.

Greet each customer that enters the store with courtesy and professionalism.Register brides, bridesmaids, and special occasion customers.Inform each customer of our return/exchange policies, benefits of our vendor programs, and David’s Bridal Credit Card.Provide an efficient and friendly checkout experience for customers.Maintain responsibility for cash register and cash balancing.Prepare for all upcoming appointments by printing the customer’s profile and favorites prior to her appointment time.Maximize sales and customer satisfaction by providing superior service, each time the customer visits, regardless of the purpose of her visit, as needed.Ensure all merchandise presented to the customer is in first-quality condition.Follow-up with customers regarding special orders, overdue layaways, and completed orders.Process all inbound and outbound freight, check-in all merchandise, and utilize the UPS system to process all shipping, transfers, and special orders to and from the store.

Maximize sales and customer satisfaction by providing superior service with every customer visit.Maintain David’s Bridal hourly sales productivity standards.Prepare for all upcoming appointments by printing the customer’s profile and favorites.Know David’s Bridal merchandise and build on product knowledge on an ongoing basis.Follow up and communicate with customers; following Relationship Management standards.Support store management in performing responsibilities, including maintaining areas of responsibility, inventory counts, merchandising the sales floor and completing markdowns.Provide an efficient and friendly checkout experience for customers, as needed.Answer multi-line business phone using the correct David’s Bridal greeting and provide information in a professional manner.Follow quality control guidelines to help ensure that all merchandise is in first-quality condition.Follow the David’s Bridal special order procedures for dresses.Flexibility to work retail schedules such as weekends, evenings, and holidays.