Dorie Weber Email & Phone Number

Elk Grove Village, Il

Apple Vacations – Elk Grove Village, IL 9/2010 - PresentSenior Learning and Development Specialist • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.• Assist with design, plan, organize, or direct orientation and training programs for new employees, senior staff employees and travel agents.• Conducts specific training programs to help reservation agents maintain or improve job skills.• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, web-based learning programs, videos, or lectures.• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.• Assist supervisors with Quality Assurance Monitoring, evaluate, or record training activities or program effectiveness.• Develop alternative training methods if expected improvements are not seen.• Evaluate training materials prepared by instructors, such as outlines, text, or handouts.• Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts. • Keep up with developments in area of expertise by reading current journals, books, or magazine articles.

Elk Grove Village, Il

Apple Vacations – Elk Grove Village, IL 12/2008 -9/2010Specialty Service Assistant• Assisted a team to process Price Match requests in accordance with established guidelines.• Received and log incoming booking requests that are beyond the availability accessible by the Reservations staff, Travel Agents and direct clients.• Communicated with Revenue Management, Contracting and Operations for Price Match verification as needed.• Coordinated with appropriate departments such as Product Development, Hotel and Air Operations as well as external sources to inquire about requested room type, verify pricing and obtain confirmation to accommodate Travel Agent or direct client requests• Worked with internal departments regarding potential compensation for revised booking changes.

Elk Grove Village, Il

Apple Vacations – Elk Grove Village, IL 5/2008 -12/2008Reservation Agent• Provided impeccable customer service to internal and external customers• Serviced all calls according to quality assurance performance criteria as outlined • Achieved monthly monitoring score of 1.8 or higher on a consistent basis.• Strived for excellence when given feedback on booking accuracy and monitoring results; • Met individual and departmental goals with regard to customer service, sales, phone stats and productivity circumstances• Actively maintain, apply and expand my knowledge as changes occur• Participated in training classes, hotelier briefings, seminars, and meetings to remain current with product information, sales information, customer service skills and computer changes and updates

Chicago, Il (Mdw)

ATA Airlines – MDW Based 5/2006 -4/2008Senior In-Flight Instructor• Created courseware using MS Word, MS PowerPoint, MS Excel and using available graphics and multimedia software• Accountable for 1200 students performance, development of growth and success • Facilitated Initial, transition and recurrent training courses in a positive manner• Instructed all normal and emergency operations of all Boeing aircrafts• Provided input for revisions to the training curriculum and methods as needed to improve effectiveness• Inspected and monitoring all flight attendant manuals