Doris Long Email and Phone Number

Account Service CoordinatorProvided exhibitors with bi-weekly statements. Contacted exhibitors for missing or corrected payments. Applied payments as needed. Maintained past due report. Box Office CoordinatorEntered daily movie sales direct from theaters, Rentrak or EDI. Enter weekly box office reports received from theaters. Contacted theaters for missing or corrected reports. Researched variances in daily & weekly sales.IT Support TechnicianAassisted the IT Department with the rollout of new computer setups, software training and interoffice tech support.(2009-2013)

Train employees on new ServiceBench claims processing system. Process warranty claims for Sears. Identify and fix problems concerning rejected claims so they can be resubmitted. Provide supervisor with reports concerning claim stats. Prepare Excel templates and formulas to help better our team’s productivity. Reconcile payment discrepancies.

TrainerTrain new employees and keep others up-to-date on any new procedures. Help others with any problems they may be having and test new programs.Tracer-Processor-ProoferTrack down missing payments and locate correct shippers and payees. Prepare C.O.D. payment checks for data entry department. Proof information keyed by data entry department.Computer OperatorSwitch servers doing busy output to prevent system from crashing. Assist other UPS sites and all other departments with technical support as needed. Extracted and ran-up all work that had been keyed and troubleshot any problems concerning work output.

Maintained usage of all display parts shipped and received. Supplied supervisor with weekly display shipment reports. Confirmed shipment of all individual and B.O.S.S. orders.