• Manages a team of 14 officers• Perform reconciliation & investigation of breaks & approving GLAO certification of GL accounts, ensuring timely GL related tracking, escalation & reporting (KRI, GST Reporting)• Perform account static data maintenance and deposit accounts closure for various products & from various channels (online, mail-in / ad hoc request) and reply to email/queries• Maintain proper management oversight to ensure all requests & operational tasks are processed… Show more • Manages a team of 14 officers• Perform reconciliation & investigation of breaks & approving GLAO certification of GL accounts, ensuring timely GL related tracking, escalation & reporting (KRI, GST Reporting)• Perform account static data maintenance and deposit accounts closure for various products & from various channels (online, mail-in / ad hoc request) and reply to email/queries• Maintain proper management oversight to ensure all requests & operational tasks are processed within specified service standard, timely and accurately. Identify operational risks and implement measures to address/mitigate the risk• Lead & drive the team to challenge status quo and execute changes in an effective manner, engaging team on process improvement in providing ideas/initiatives in digitization and automation• Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights• Provide User Requirements & perform User Acceptance Test/Live Verification and sign-off on initiatives/production fixes• Ensure timely updates of SOPs/process maps & prompt communication to team• Support team manager on project/initiatives, engage & coach team on process improvements to manage & drive team’s performance & achieve team objectives Show less

• Lead and manage a team of 13 officers supporting Account services, Audit Confirmation, PWEB, Loans, Remittances and Trade products • Strengthen customer relationships through exemplary service and to deliver the best-in-class service standards.• Passionate to serve customers (internal & external) and resolve customer queries received via omni-channels within SLA• Lead & drive the team on process improvement in providing ideas/initiatives in digitization and automation

• Monitor client’s account movement and ensure they align with the bank’s direction.• Assist client with all the client servicing enquires• Handles a team of 9 relationship managers in the commodity finance sector• Handles deposits, OFAC queries, and payment approval

• Lead and manage a team of 5 officers supporting Account services, Audit Confirmation, PWEB & Loans products • Lead, manage and control the operations of a team to ensure smooth and efficient delivery of products and services to internal and external customers, without compromise to risk control• Ensure the smooth daily operations of the team by providing advice and approval to resolve problem cases, and to maintain and improve working relationships with internal customers• Lead… Show more • Lead and manage a team of 5 officers supporting Account services, Audit Confirmation, PWEB & Loans products • Lead, manage and control the operations of a team to ensure smooth and efficient delivery of products and services to internal and external customers, without compromise to risk control• Ensure the smooth daily operations of the team by providing advice and approval to resolve problem cases, and to maintain and improve working relationships with internal customers• Lead, guide and train the team to ensure business goals are met• Responsible for meeting department goals in cost management, quality and risk control• Involve in process improvement and act as communication channel between Management and the team client responses, analyzing data and reporting back on themes and recommended actions• Provide direction by setting performance targets for the team and monitor actual performance against targets• Keep abreast of developments in the banking industry and share best practices Ensure compliance with statutory rules and regulations as well as internal policies and guidelines Show less

Client Support Role• Providing support for the Account Manager's key accounts i.e. user support, answering client queries, report generation, order processing, etc.• Providing administrative support to the Sales department, i.e. preparing quotations, orders, reports etc.• Assisting the Account Manager and, from time to time, the Sales department with tenders, proposals, client requests, and presentations.• Responsibility for single-user business prospects and designated accounts… Show more Client Support Role• Providing support for the Account Manager's key accounts i.e. user support, answering client queries, report generation, order processing, etc.• Providing administrative support to the Sales department, i.e. preparing quotations, orders, reports etc.• Assisting the Account Manager and, from time to time, the Sales department with tenders, proposals, client requests, and presentations.• Responsibility for single-user business prospects and designated accounts as advised by the Account Manager.• Implementing and supporting the Sales division programmes and procedures.• Making client visits and assisting with client management• Providing general administrative support to Sales and other staff in the APAC regionTraining Programme Administrator• Supporting the management of client expectations within the parameters of the programme coordination in conjunction with the ILS team and Sales team• Maintaining close contact with client representatives to ensure a shared vision and that client deliverables and milestones are achieved• Creating evaluation surveys, monitoring Show less

• Revenue & Sales MIS reporting• Managing a group of mass port clients in terms of servicing clients’ day-to-day needs and queries • Assist relationship manager in day-to-day operation activities• Ensure that all transactions are processed in a timely & accurate manner.• Preparation of pipeline report• Involved in project management & launch of new campaigns• Involved in WISE system testing UAT project• Involved in integration project to ensure that merger process is… Show more • Revenue & Sales MIS reporting• Managing a group of mass port clients in terms of servicing clients’ day-to-day needs and queries • Assist relationship manager in day-to-day operation activities• Ensure that all transactions are processed in a timely & accurate manner.• Preparation of pipeline report• Involved in project management & launch of new campaigns• Involved in WISE system testing UAT project• Involved in integration project to ensure that merger process is in smooth transition.• Assisting the Team Head in managing the team ensuring a smooth flow of operation • Assisting the Team Head in revising the dept work process flow, and authority matrix to enhance the efficiency of the dept• Preparation of the BCP plan Show less

• Account opening for individuals & corporate customers• Account opening for investment products• Enquires pertaining to treasury bills & bonds• Servicing of high net-worth customers enquires• Cross-selling of investment products, credit cards & referral

• Manage system crisis (backroom)• Preparation of MIS report• Preparation of daily report on the performance on the system