Doris Taylor Email & Phone Number

Dallas, Texas

First point of contact for internal and external customers by managing the front office. Take incoming calls, messages, and compiling files of very sensitive and confidential documents of all newly hired employees. Provide administrative and clerical support within the district office with a focus on accountability for employee data. Assisting in meeting district goals and objectives and providing quality customer service to both internal and external customers.General office staff support for HR, Training, Operations, Recruiting and Security License Coordinator and Data Entry.

Established and monitored corporate credit policy and procedure.Reviewed credit applications, set and monitored credit lines.Managed credit hold/release system.Collected past due accounts and recorded collection activity and/or assigned to a collection agency or attorney for a third party intervention.Prepared month-end reports including daily sales outstanding (DSO) reports.Partnered closely with sales to resolve invoices disputes regarding special repayment terms or pricing.

Recovered 65K payment error by accounts payable and product buyout program through account reconciliation. Analyzed credit data and financial statements to determine the degree of risk involved in extending credit. Made collection calls on national and local accounts in satellite branches.Reviewed sales orders on hold for assigned regions to determine whether it should to be released.Reviewed customer accounts with sales staff; sent demand letters. Negotiated payment arrangement or settlements.Assigned accounts to a collection agency or attorney for third party intervention.

Reviewed credit applications for the sole purpose of conducting and utilizing various services of the credit union. Sold financial services, banking and investment products as well as managed a pipeline of prospective credit lines, automobile, and personal loan customers. Met monthly sales goals and prepared investigative incident reports of disputes and suspected fraudulent charges.Assisted members with deposits, withdrawal, and cross/member transfers and other manner of account activity, adjustments and maintenance.

Maintained daily sales outstanding (DSO) of 35 days.Prepared month end close, balanced A/R to general ledger, reconciled cash (lock box) recap to bank deposits reports.Reviewed customer accounts with sales personnel; negotiated with customers and coordinated with legal or collection agency.Trained and supervised the activity of collectors, cash application and billing clerks.

Bbs, Business Management

Earned 30 (max) credit hours by compiling a Lifelong (CAED) Learning Portfolio.

Associate, General Studies, 4.0

Activities and Societies: PHI THETA KAPPA 2002 Student Government Association Graduated with Honors June 2004