Doris Hogan Email & Phone Number

Tampa

Optimize customer relationships to increase retention and grow revenue. Account base grew from $240k to over $1M. Facilitate partnerships between customers, technicians, & suppliers for successful installation & implementaion of new services which increase their productivity. Created customized presentations & systems training for all organizational levels. Analyze issues, research options, explain options & pricing of new services & products, resolve problems, and provide post ticket follow up for quality customer satisfaction

Tampa

Annual ongoing position, scored standardized tests for multiple states utililizing specific rubric for each project. As Team Leader, successfully directed team in meeting time-sensitive project deadline while maintaining high quality assurance of confidential material. Monitored & tracked team statistics

Tampa, Fl

Tracked remediation project milestones, updated schedules & processed change orders while analyzing & relaying impact of changes on budget. Prepared project status reports. Solicited bids. Tracked budgets, work orders, & schedules for projects up to $3.3 million

St Petersburg, Fl

Second level troubleshooting of technical issues, analyzed needs, discussed options, scheduled installations, opened & tracked trouble tickets, contacted vendors & followed up to favorable resolution. Worked with architects, analyzed & optimized build out plans for connectivity of new offices. Responsible for cost allocation for corporate office departments & 32 branch offices on monthly invoices totalling more than $200,000. Prepared RFP for corporate cellular service.

Morgantown, Wv

Immunopathology Lab, Blood Bank Donor Room, Endocrinology Research Lab.Processed specimens. Performed & reported multiple clinical bioassays, RIA, EIA, ran quality controls, QC, and CAP survey samples. Prepared reports documenting calibration, trends and quality assurance QA monitoring.Trained & evaluated medical technology students. Recruited and scheduled blood donors, performed phlebotomy & processed units.

Education record

Education record

Bachelor Of Science (B.S.), Microbiology

Graduate Certificate In Geriatric Care Management, Geriatric And Aging Life Care, A

Ms. Hogan completed her graduate certificate in Geriatric Care Management from the University of Florida in 2016. Experienced professional.