Doris Joseph Email & Phone Number

 Securing details of claims by corresponding with claimants and/or representatives in person and via telephone.  Assessing coverage eligibility, reviewing and applying interpretations of policy wordings in the resolution of coverage issues.  Applying applicable Priority Rules chart to each claim file.  Processing election of benefit claims.  Reserving.

Mississauga, Ontario

 Investigated, evaluated and settled Ontario Accident Benefit claims, collected data and determined loss exposure within approved authority level. Processed and forwarded necessary explanations and documents in compliance with SABS. Provided comprehensive application and stoppage responses for the specified benefits. Confirmed effective financial.

Mississauga, Ontario

 Achieved and consistently maintained 90% service level target on the client queue and file disposition rate of 90% on a monthly basis. Initiated salvage and subrogation procedures on assigned claims.  Arranged car rentals for the clients with preferred rental agencies. Trained through job shadowing and supervised new team members/internal staff to.

Mississauga, Ontario

 Managed appraisal process as per report and worked with appraisers to determine and communicate damages; utilized Auto source valuation in resolving of total loss claims explaining valuation report to insured. Requested “Bill of Sale” if the policy had a 43 Endorsement coverage by removing depreciation deduction.  Completed claims payment authorization.

Mississauga, Ontario

 Assigned claims to internal Auto and Property adjusters in Ontario and independent Adjusters (Crawford). Completed efficient and accurate set-up of incoming claims, including data entry, preparing file jackets and processing cheque payments. Collaborated with brokers/underwriters ensuring correct information was provided for processing new claims..